Senior Director of HR Operations

Direct message the job poster from Sheppard Pratt.

• Leads and develops a high-performing HR Operations team, providing coaching, mentorship, and ongoing professional development.
• Provides oversight and governance for all HR functions to ensure alignment with organizational strategy, regulatory requirements, and operational standards.
• Partners with Employee Relations, Talent Acquisition, Total Rewards, and Organizational Development to ensure alignment across HR functions.
• Serves as a strategic advisor to senior leadership on workforce compliance, operational efficiency, and risk mitigation.
• Develops and manages budgets related to HR operations and compliance initiatives.

• Leads continuous improvement initiatives to streamline HR processes, reduce administrative burden, and enhance the employee experience.
• Oversees data integrity, reporting, and analytics for HR operational functions.
• Collaborates with HRIS and IT to optimize systems, workflows, and reporting tools.
• Manages vendor relationships related to HR operations functions (leave administration, WC, service center tools, etc.).

• Provides strategic direction and operational oversight for the HR Service Center, ensuring timely, accurate, and highuven quality service delivery to employees and managers.
• Optimizes service workflows, case management practices, and service‑level metrics.
• Implements technology enhancements and knowledge management tools to improve HR accessibility and efficiency.
• Ensures consistent interpretation and administration of HR policies across the organization.

• Serves as the primary HR compliance leader ensuring alignment with all applicable federal, state, and local employment laws.
• Maintains readiness and ensures compliance with external regulatory bodies including MSDE, Joint Commission, CARF, and the Office of Health Care Quality (OHCQ).
• Oversees HR participation in audits, surveys, and accreditation activities.
• Develops, implements, and monitors HR policies, processes, and documentation that meet regulatory standards.
• Identifies compliance risks and leads corrective action or improvement plans.
• Partners with Legal, Risk, and Operations leaders to mitigate workforce‑related compliance issues.

• Oversees administration of all leave programs including FMLA, ADA/reasonable accommodations, paid leave, unpaid leave, and organizational leave policies.
• Ensures accurate leave tracking, compliance with legal requirements, and effective return‑to‑work processes.
• Monitors program trends, escalations, and operational impacts; recommends program improvements.

• Leads the organization’s workers’ compensation program including claim management, reporting, and coordination with insurance partners.
• Partners with occupational health services to support safe return‑to‑work processes, injury prevention initiatives cell and employee health requirements.
• Identifies patterns or risks related to workplace injuries and collaborates with Safety and Operations to implement preventive strategies.

• Bachelor’s degree in Human Resources, Business Administration, or related field required;
  Master’s degree preferred. HR certification (SHRM‑CP/S baina or HRCI PHR/SPHR) preferred.
• 10+  progressive HR operations/HR leadership experience, including compliance oversight in a regulated environment.
• Experience with regulatory bodies such as MSDE, Joint Commission, CARF, and OHCQ strongly preferred.
• Demonstrated expertise in leave management, workers’ compensation, and occupational health collaboration.
• Strong understanding of HR policies, employment law, and HR Converter.