Director, Executive

Position: Director, Executive Experience
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Director, Executive Experience page is loaded## Director, Executive Experience locations:
Towson, MD, United States:
Charlotte, NC, United Statestime type:
Full time posted on:
Posted Todayjob requisition :
REQ
- ** Director, Executive Experience
**** Towson, MD, United States
**** Charlotte, NC, United States
**** Come make the world and accelerate your success.
**** The Job:
** As a Director, Executive Experience, you’ll be part of our Information Technology Application Support & Maintenance team working as an onsite employee.
You’ll get to:
* Responsible for the full lifecycle management of the Executive Experience service tower and acts as the single point of accountability for the technology experience of senior leaders and executives globally.
* Bridges the gap between executive business needs and IT service delivery by ensuring a world-class, proactive and personalized technology experience.
* Leads a dedicated Executive Experience team, manages vendor performance, and partners closely with senior stakeholders, including the C-suite, to ensure seamless, frictionless IT support for executives.
* Drives continuous improvement by leveraging experience analytics, sentiment measurement, and proactive service models.
* Define and deliver a global executive experience strategy and roadmap, aligned with the IT Operations vision.
* Lead and manage a high-performing Executive Experience team, ensuring exceptional, white-glove support to senior leaders and board members.
* Oversee the delivery of executive technology services, ensuring alignment to experience objectives, SLAs, and quality standards.
* Partner with IT Operations, Service Experience, and IT Communications teams to ensure rapid incident resolution and seamless request fulfilment for executives.
* Implement experience analytics and sentiment measurement tools to proactively identify friction points and improve executive satisfaction.
* Oversee vendor and MSP delivery models to maintain high-quality, globally consistent services.
* Drive proactive readiness for executive engagements, including board meetings, investor calls, and other high-profile events.
* Act as a trusted advisor to senior leaders and executive assistants, helping them maximize the value of collaboration tools and digital workplace technologies.
* Provide consolidated reporting on executive service performance, sentiment trends, and improvement initiatives.
* Champion a continuous improvement mindset, leveraging data to enhance executive productivity and drive measurable business outcomes.
** The Person:
*** Undergraduate degree and 10+ years relevant experience, or Graduate degree and 8-10 years relevant experience.
* 10+ years of IT Operations, End-User Services, or Digital Workplace leadership experience, including global scope.
* 5+ years leading teams with direct people management responsibility.
* Proven experience delivering VIP/white-glove IT support services in a complex, enterprise environment.
* Prior experience in executive stakeholder engagement, including direct interaction with C-suite leaders.
** The Details:
** You’ll receive a competitive salary and a great benefits plan, including:
* Medical, dental, life, vision, disability, 401(k), Employee Stock Purchase Plan, paid time off, and tuition reimbursement in addition to programs & benefits in support of your well-being.
* Discounts on Stanley Black & Decker tools and other partner programs.
** And More:
** We want our company to be a place you’ll want to be – and stay. Being part of our team means you’ll get to:
* * Grow:
* Be part of our global company with 20+ brands to grow and develop your skills along multiple career paths.
* * Learn:
* Have access to a wealth of learning resources, including our digital learning portal.
* * Belong:
* Experience an awesome place to work, where we have mutual respect and a great appreciation for a wide range of perspectives and experiences.
* * Give Back:
* Help us continue to…