Department of Aging Office Automation Analyst - Non-Merit

A Non-Merit vacancy for a Office Automation Analyst exists in the Department of Aging.

Non-Merit positions are not classified within the Baltimore County Government Classification and Compensation Plan.

Regular

Schedule:

34 hours per week. Plus County benefits.

This job announcement may close at any time with little or no notice. Applicants are advised to apply promptly.

Department of Aging

611 Central Avenue

Towson, Maryland

A list of eligible applicants will be established based on the examination as outlined below.

Current and future vacancies occurring in this class may be filled from the list of eligible applicants.

You must attach your transcript(s), professional license(s), and/or certification(s) to your application. Unofficial copies are acceptable.

Failure to submit proof of professional licenses, certifications, and Education/Transcript will result in your application not being considered. Proof of licenses, certifications, and/or education must be submitted with each application.

Under general supervision, provides agency management and technical support to the Department of Aging Computer Operations Department.

• Become a subject matter expert on My Senior Center  software and become familiar with the operations of Senior Centers and Nutrition Sites.
• Serve as a tier 1 technical support for the Department of Aging’s My Senior Center  Software, requiring foundational knowledge of application troubleshooting and relevant certifications.
• Troubleshoot hardware and software issues with staff, OIT, and vendors.
• Communicate with vendors and the Office of Information Technology regarding bugs/issues, custom reports, and patches/updates.
• Update and troubleshoot kiosk issues within senior centers.
• Investigate and resolve issues with Nutrition Site Scanners.
• Develop and conduct one‑on‑one and group training for staff for the My Senior Center  Software.
• Assist with Data transfer between the Department of Aging’s applications.
• Generate custom and standard reports for staff, state, and county.
• Represent the Computer Operations department at meetings.
• Maintain accurate, up‑to‑date standard operations procedure documentation for the Department of Aging’s applications.
• Responsible for resolving missing data within the Department of Aging’s applications utilizing reporting and outreach.

Performs other related duties as assigned.

The duties and responsibilities listed above are for the purpose of determining a common set of minimum qualifications for this position. This may not include all of the essential job functions of this position. This position may not be required to perform all of the listed essential job duties.

Possession of a high school diploma or an appropriate high school equivalency;
Three years of computer system experience.

(Additional education may be substituted on a year-for-year basis for the required experience.)

Bachelor's degree from an accredited college or university in Computer Science or related field.

Experience in managing computer applications is highly desired.

(Years of experience will be considered as a valid substitution for the preferred education.)

• Experience with My Senior Center  is an asset, but not required
• High-level knowledge of efficient utilization of computer systems and associated hardware and software components
• Knowledge in providing computer system technical support, training, and guidance preferred
• Knowledge of identifying and resolving hardware and software malfunctions
• Ability to lead others in the operation of computer applications
• Ability to conduct user training
• Communication
• Organization and multi-tasking
• Confi…