Sr. Manager, Supply Chain Steward AI

Charlotte, NC, United States

Towson, MD, United States

Full time

REQ-

Sr. Manager, Supply Chain Steward AI-Hybrid

Charlotte, NC or Towson, MD

It takes great people to achieve greatness. People with a sense of purpose and integrity. People with a relentless pursuit of excellence. People who care about making things better For Those Who Make The World™. Sound like you? Join our top-notch team of approximately 43,500 diverse and high-performing professionals globally who are making their mark on some of the world’s most beloved brands, including DEWALT®, BLACK+DECKER®, CRAFTSMAN®, STANLEY®, CUB CADET®, and HUSTLER®.

As a Sr. Manager, Supply Chain AI Steward within Data & Analytics, you will play a key role in executing and scaling AI capabilities across Supply Chain. Working in a hybrid environment, you will act as the primary bridge between business users and IT, translating operational needs into practical AI-enabled solutions. Operating within the strategic direction and integrated roadmap, this role is responsible for identifying high-value use cases, designing and developing intelligent agents, and driving adoption of AI capabilities across planning, analytics, and decision-support processes.

You’ll get to:

• Partner with Supply Chain leaders, functional experts, and IT to identify, prioritize, and deliver high-value AI use cases aligned to business strategy.
• Serve as the primary interface between business users and technical teams for AI capability development across platforms such as Kinaxis, Microsoft Copilot Studio, Zenlytic, MCP, and Microsoft Foundry .
• Translate business problems into AI product requirements, user stories, workflows, and governance needs.
• Oversee multiple cross-functional, high-visibility initiatives with diverse stakeholders and limited oversight.
• Drive experimentation, prototyping, and scaling of AI-enabled solutions that improve planning, decision-making, productivity, and operational visibility.

• Design, configure, test, and continuously improve AI agents and copilots that support Supply Chain planning, analytics, and business processes.
• Act as a hands-on maker and developer of agents, combining business process knowledge with technical fluency to create practical, user-centered solutions.
• Define agent behaviors, prompts, workflows, integrations, escalation paths, and success metrics to ensure solutions are reliable, useful, and scalable.
• Partner with IT and enterprise platform teams to enable secure integrations, data access, orchestration, and deployment of AI capabilities.
• Evaluate emerging AI tools and patterns to determine fit-for-purpose applications within the Supply Chain ecosystem.

• Help define standards, guardrails, and governance for AI development and usage within Supply Chain, including data quality, security, compliance, and human-in-the-loop decision processes.
• Ensure AI initiatives remain aligned with approved roadmaps, investment priorities, governance standards, and platform strategies
• Develop repeatable processes for intake, prioritization, testing, deployment, monitoring, and continuous improvement of AI use cases and agents.
• Partner with business and technical stakeholders to improve data readiness, data availability, and process consistency required for AI success.
• Monitor solution performance, user adoption, and business outcomes, using insights to refine roadmaps and investment priorities.

• Lead development of AI-enhanced dashboards, insights, and decision-support tools that improve visibility and streamline operations.
• Pro…