Senior Business Analyst; Business Process Consultant

Custom Software Systems, Inc. (CSS) is seeking an experienced Senior Business Analyst (Business Process Consultant) to support our client's Office of Information Technology (OIT) in Towson, Maryland. The selected candidate will play a key role in assessing, improving, and implementing enterprise technology solutions, primarily focused on Public Safety systems and business processes.

The initial assignment will support the replacement of our client’s Management System. The Senior Business Analyst will collaborate closely with stakeholders, subject matter experts, technical teams, and vendors to validate and refine existing business requirements, evaluate proposed solutions, support system integrations, and facilitate the successful implementation of the new platform.

The ideal candidate will possess strong business and systems analysis expertise, experience supporting complex technology implementations, and the ability to translate business needs into clear functional and technical requirements. Demonstrated experience supporting Public Safety system implementations and post-production environments is essential, along with strong communication, documentation, and problem-solving skills.

• Develop detailed functional and non-functional system requirements based on documented business needs and objectives.
• Collaborate with development teams and vendors to design and evaluate system prototypes for medium- to high-risk technology projects.
• Create comprehensive unit and system testing scripts aligned with functional requirements and business objectives.
• Coordinate and facilitate User Acceptance Testing (UAT), ensuring solutions meet established business and technical requirements.
• Analyze existing business processes, identify inefficiencies, and recommend improvements through technology solutions and process optimization.
• Gather, consolidate, document, and communicate information obtained from stakeholders and Subject Matter Experts (SMEs).
• Support high-level system design and software integration activities through collaboration with business users, project managers, application developers, and vendors.
• Analyze business processes, workflows, and data flows to develop system designs, implementation roadmaps, and integration requirements.
• Conduct comprehensive assessments of the systems, operations, and procedures to identify business needs and technology improvement opportunities.
• Translate business requirements into detailed system design documentation, functional specifications, and implementation requirements.
• Support the full systems development life cycle, including needs assessment, requirements analysis, solution design, testing, implementation, and post-production support.
• Provide consultation, technical assistance, and recommendations to the agencies throughout project planning and implementation.
• Document business requirements for system enhancements, change requests, and break/fix activities.
• Support internal and external system integrations, including design coordination, testing, troubleshooting, and issue resolution.
• Develop and maintain reporting metrics related to system performance, operational efficiency, and process controls.
• Coordinate and conduct end-user training to support system adoption and operational readiness.
• Collaborate with stakeholders and technology teams to identify innovative solutions and continuous process improvements.
• Maintain accurate and comprehensive technical and business documentation throughout the project life cycle.
• Provide responsive customer service and maintain productive relationships with agencies, technical teams, and external vendors..

• U.S. Citizen or Greencard

• Minimum of five (5) years of professional…