Store Manager, Operations Manager

Store Manager – La‑Z‑Boy Incorporated

A dynamic leader who will reflect the company’s ethos around people, processes, operations and brand advocacy. The role is responsible for personal sales, store sales goals, leading a team, managing operations, delivering an exceptional customer experience, and implementing strategies to achieve revenue goals.

Total Compensation Range: $60,000 - $95,000 per year (inclusive of base, commission and bonus)

• People: Provide guidance, training, and support to sales teams to improve sales techniques, strategies, and overall performance. Lead and supervise the entire employee life cycle, including recruitment, selection, training, development, and succession planning, while enhancing employee engagement and building positive workplace culture.
• Process: Achieve or surpass store and annual operating benchmarks, evaluate team performance, and maintain profit and loss statements, financial metrics, and margins. Model the highest standards for surpassing customer expectations and teach established sales and design processes.
• Brand Advocacy: Model and teach product knowledge, champion the company’s brand strategy and first‑in‑class customer experience, align merchandising, pricing and product flow to company standards, and uphold visual standards by ensuring cleanliness in employee and customer areas.
• Operations: Leverage store visit forms, host regular weekly, monthly and quarterly meetings with staff, ensure proper execution of all existing and new systems and administrative procedures, collaborate with support teams to ensure flawless execution of operational excellence, and plan and execute sales promotion and events as needed.
• Supervisory responsibilities:
  
  Lead up to 15 direct reports and hold significant influence over the store’s financial health, team morale, operational efficiency, and overall customer experience.

• Ability to lift and/or carry up to 50 pounds.
• Ability to stand for long periods of time and use repetitive hand motions.
• Often required to sit, walk, bend and stoop.
• Subject to indoor environmental conditions.
• Ability to pass background and drug screening.

• Bachelor’s degree or equivalent experience.
• 3‑5 years in a business unit with a sales‑retail emphasis.
• Proficiency in Microsoft Office 365, financial understanding, interpersonal communication, analytical abilities, goal orientation, team management, and customer service.
• Ability to work the schedule and hours dictated by business needs, including evenings, weekends and holidays.

• Experience managing in a retail environment with a strong focus on sales.
• Thorough understanding of profit and loss.
• Strong business acumen.
• Advanced interpersonal skills and experience in building effective relationships.

Base Pay: $60,000 per year. Uncapped commission on written sales – 3% on La‑Z‑Boy Design Sales and 2% on other sales. Monthly bonus opportunity of $0 - $1,500 based on defined group sales goals.

• Medical, Vision, Dental and Basic Life Insurance
• 401(k) retirement plan with company match up to 6%
• Paid time off: 9‑11 paid holidays, two weeks’ prorated vacation as a new hire, and personal or state‑mandated sick time.

La‑Z‑Boy Incorporated is an equal‑opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status. We are committed to fostering an environment in which all employees feel valued, included, and empowered. If you need a reasonable accommodation for the application, interviewing or hiring process, please email recruiting@la‑z‑ or call 734‑242‑1444.