Department of Aging Human Services Associate Community Outreach Specialist

Department of Aging Human Services Associate Community Outreach Specialist

Under general supervision, this role provides case management services to older adults residing in Baltimore County. The position is classified as Pay Schedule I, Grade 25, with a regular schedule of 35 hours per week.

To assess, plan, and coordinate services for older adults, ensuring timely access to benefits, support services, and appropriate care plans.

• Interviews clients to establish case history or review case histories of referrals in order to assess needs.
• Schedules an appointment for a home visit or office visit.
• Discusses possible resources or interventions with clients to address the situation and jointly create an action plan.
• Assists clients in applying for benefits.
• Arranges and monitors services for grant‑funded clients, including personal care services, medication supplies, adult day services, and related services.
• Intervenes in individual client crisis situations, including utility shutdowns, evictions, and lack of funds for medication or food.
• Maintains client records in electronic format via Well Sky.
• Conducts educational, community relations, prevention, and outreach programs.
• Attends meetings and training sessions.
• Maintains expertise in the field of aging, resources for older adults, and public benefits.

Performs other duties as assigned.

• Bachelor’s degree from an accredited college or university with a major in social or behavioral science.
• Experience as described in the essential duties may be substituted on a year‑for‑year basis, up to a maximum of four years, for the required education.

• Knowledge of theories and principles of aging.
• Basic knowledge of community, human, and social services assistance programs.
• Writing skills necessary to complete forms, case histories, and reports.
• Good interpersonal skills and active listening skills.
• Ability to conduct individual diagnostic/assessment interviews and to formulate a basic plan of care.
• Ability to make appropriate referrals.
• Ability to establish and maintain good working relationships with others.
• Ability to appropriately handle hostile individuals and those experiencing a crisis.
• Ability to enter and maintain client information in electronic records.
• Ability to make public presentations.
• Ability to interpret federal, state, and local regulations, procedures, and guidelines for human services professionals.
• Ability to read and understand professional journals and other publications.

Some positions within this classification may require possession of a valid driver’s license equivalent to a non‑commercial, class C Maryland driver’s license at the time of appointment.

Applicants are required to submit proof of education, professional license(s), and certification(s). Diplomas or transcripts must show the applicant’s major field of study. Copies and unofficial transcripts are acceptable.

ATTN:
Human Services Associate (Community Outreach Specialist)
Office of Human Resources
Baltimore County Government
308 Allegheny Ave.
Towson, MD 21204

Baltimore County is an equal opportunity employer and encourages minority, female and disabled applicants.