Human Services Assistant - Non Merit

Human Services Assistant - Non Merit

Department of Health and Human Services, Bureau of Community Based Services, Center for Family Success, Baltimore County.

Under close supervision, determines eligibility of applicants for various programs and services in areas such as public or mental health, social services, and aging, and assists Human Services Associates and other professionals with case management.

• Interviews clients and reviews applications and other forms to determine eligibility for financial aid or other services according to established guidelines.
• Explains program policies and procedures to clients.
• Assists clients and others in obtaining supportive information as required and contacts other agencies to verify information.
• Assists in placing clients into other programs.
• Computes dollar amounts of grants for clients based on established guidelines.
• Initiates procedures to grant, modify, deny or terminate clients’ participation in program.
• Regularly reviews clients’ activities with professionals in program.
• Maintains detailed records of cases and assembles these into periodic reports.

• Assists walk‑in clients and answers telephone inquiries.
• May conduct home visits to obtain or verify information.
• Performs other related duties as assigned.

Graduation from an accredited college or university with an associate degree in a social science or behavioral science.

Must have 90‑hour certification for a Child Development Associate (CDA).

Experience in individual, group, or family counseling or in intake and referral work may be substituted on a year‑for‑year basis up to a maximum of two years for the required education.

• Basic knowledge of interviewing techniques.
• Skill in performing simple mathematical calculations.
• Writing skill necessary to complete simple application forms and reports.
• Ability to obtain information from clients and to compile information into case records.
• Ability to communicate orally and establish effective working relationships.
• Understanding of federal, state, and local regulations, program policies and procedures, and ability to apply them to specific client situations.
• Ability to maintain detailed and accurate records and prepare summary reports.
• Computer proficiency for data entry and retrieval.
• Problem‑solving abilities.
• Teamwork with parents and community resources.
• Ability to supervise and monitor children under five years old and respond to emergencies.
• Frequent driving for home visits in outlying areas.

• Knowledge of federal, state, and local regulations and agency policies.
• Knowledge of community services and agency programs for referral.
• Skill in obtaining client information, computing grant amounts, and maintaining records.
• Assistance to human services professionals with case management.
• Basic assessment of client needs for referral purposes.
• Recognition of clients in crisis and appropriate action.
• Maintenance of client confidentiality.
• Problem‑solving abilities.
• Teamwork with parents and community resources.
• Supervision of children under five and emergency response.
• Driving for home visits in outlying areas.

Applicants must submit proof of licenses, certifications and education beyond high school, including diplomas or transcripts that show the major field of study. Unofficial transcripts are acceptable. Failure to submit proof will result in the application not being considered.

ATTN:
Human Services Assistant – Non Merit – Community Based Services – Center for Family Success
Office of Human Resources
Baltimore County Government
308 Allegheny Ave., Towson, MD 21204

Baltimore County is an equal opportunity employer and encourages minority, female, and disabled applicants.