Store Protection Specialist

About Ross

Ross is a leading off‑price retail chain with over 2,200 stores and 2023 revenues of $20.4 billion. We bring customers a constant stream of high‑quality, on‑trend merchandise at extraordinary savings, while creating a fun and exciting treasure‑hunt experience.

• Success – Our winning team pursues excellence while learning and evolving.
• Career growth – We develop industry‑leading talent because Ross grows when our people grow.
• Teamwork – We work together to solve hard problems and find the right solution.
• Diversity, Equity & Inclusion – We celebrate the backgrounds, identities, and ideas of those who work and shop with us because our differences make us stronger.

Corporate headquarters:
Dublin, CA. Buying offices in New City, Los Angeles, and Boston. Eight distribution centers nationwide.

As a Store Loss Prevention Specialist, you will provide a visible presence at store entrances/exits, mitigate theft and fraud, and maintain a safe environment for associates and customers. You will greet customers with a friendly “command” presence in company‑issued vest/black attire, monitor Code 50 package inspections, and walk the sales floor to identify and address potential theft indicators.

• Maintaining Safe & Secure Environment
  • Practice safe behaviors and assist store leadership in maintaining safety for associates and customers.
  • Provide a visible command presence, including greetings with eye contact, at entrances/exits and on the sales floor.
  • Remove clutter and ensure clear egress to emergency exits.
• Developing Great Teams & Partnerships
  • Provide excellent customer service with eye contact, smiles, and friendly answers.
  • Treat all customers and associates with respect.
  • Demonstrate courtesy, friendliness, and professionalism.
  • Engage internally and externally – conference calls, district meetings, education, recognition.
  • Perform other duties to support loss prevention initiatives.
• Representing the Brand
  • Support the company brand at all times.
  • Maintain a professional appearance per dress code.
• Mitigating Theft & Fraud
  • Monitor entrances/exits and sales floor for suspicious behavior.
  • Gather theft indicators and use intelligence to impact shortage trends.
  • Communicate findings to store and loss prevention leadership.
  • Adhere to company policy for external theft response.
  • Execute best practices to maximize productivity.
• Minimizing Operational Shortage
  • Increase store awareness on effective processes to reduce shortage.
  • Train and educate associates on shortage reduction initiatives.
  • Observe and validate proper checkout procedures.

• Manages Work Processes
• Business Acumen
• Plans, Aligns & Prioritizes
• Builds Talent
• Collaborates
• Leading by Example
• Communicates Effectively Ensures Accountability & Execution

• High school education or equivalent required; AA degree preferred.
• One year retail supervisor experience or similar training preferred.
• One year loss prevention/security training preferred.
• Active Security Guard License preferred.
• Ability to work effectively in a fast‑paced environment.
• Strong communication skills.
• Demonstrated relationship‑building with the store team.
• Excellent customer service skills.
• Proven ability to resolve conflict.
• Compliance with all applicable federal and state laws and regulations for security positions (background screening, physical exam, fingerprinting, drug test).

• Consistent timeliness and regular attendance.
• Spend up to 100 % of working time standing, walking, and moving around the store.
• Raise or lower objects >25 lbs from level to level.
• Regularly bend, stoop, or crouch (frequency and duration vary).
• Other assignments may require additional qualifications.

None.

This is a summary of the primary duties and responsibilities of the position. It is not a comprehensive listing. Contents may change at management’s discretion.

Ross is an equal employment opportunity employer. We consider individuals for employment or promotion according to skills, abilities, and experience. We are committed to compliance with all applicable laws prohibiting discrimination based on race, color, religion, age, national origin, ancestry, physical, mental or developmental disability, sex (including pregnancy, childbirth, breastfeeding, medical conditions), veteran status, marital or registered domestic partnership status, medical condition (including cancer or genetic characteristics), genetic information, gender identity, gender expression, sexual orientation, and other protected categories.

Base pay range: $17.00 – $17.50 per hour. Pay depends on experience, skills, qualifications, education, certifications, seniority, and location. This range is one component of the total compensation package; other rewards vary by position and location.