Customer Service Associate

Base pay range

$16.50/hr - $18.00/hr

• Engages customers and patients by greeting them and offering assistance with products and services. Resolves customer issues and answers questions to ensure a positive customer experience.
• Models and shares customer service best practices with all team members to deliver a distinctive and delightful customer experience, including interpersonal habits and Walgreens service traits.

• Provides customers with courteous, friendly, fast, and efficient service.
• Registers sales on assigned cash register, provides customers with courteous, fair, friendly, and efficient checkout service.
• Recommends items for sale to customer and recommends trade‑up and/or companion items.
• Registers customer purchases on assigned cash register, collects cash and distributes change; processes voids, returns, rain checks, refunds, and exchanges as needed.
• Keeps counters and shelves clean and well merchandised, takes inventory, and maintains records. Checks in and prices merchandise as required or as directed by store manager or shift leader.
• Implements Company asset protection procedures to identify and minimize profit loss.
• Ensures compliance with state and local laws regarding regulated products (e.g., alcoholic beverages and tobacco products).
• Constructs and maintains displays, including promotional, seasonal, super structures, and sale merchandise. Completes resets and revisions as directed.
• Assists with separation of food items and product placement as specified by policies/procedures. For consumable items, assists in stock rotation, using first‑in, first‑out method.
• Has working knowledge of store systems and store equipment.
• Provides customer service in the photo area: digital passport photo service, poster print and creative machine, suggestive sell of promotional photo products.
• Assumes web pick‑up responsibilities: monitors orders in Picture Care Plus, fills orders, delivers orders to customers as they arrive at store.
• Assists with exterior and interior maintenance by ensuring clean, neat, orderly store condition and appearance.
• Complies with all company policies and procedures; maintains respectful relationships with coworkers.
• Completes special assignments and other tasks as assigned.

• Attends training and completes PPLs requested by Manager or assigned by corporate.

• Must be fluent in reading, writing, and speaking English (except in Puerto Rico).
• Requires willingness to work flexible schedule, including evenings and weekend hours.

• Prefer six months of experience in a retail environment.
• Prefer prior work experience with Walgreens.
• Prefer fluency in reading, writing, and speaking English (except in Puerto Rico).
• Requires willingness to work flexible schedule, including evenings and weekend hours.

We will consider employment of qualified applicants with arrest and conviction records.

An Equal Opportunity Employer, including disability/veterans.

The actual compensation that you will be offered will depend on a variety of factors including geography, skills and abilities, education, experience, and other relevant factors. This role will remain open until filled. To review benefits, please visit  If you are applying on a job board or unable to click the link, please copy and paste this URL into your browser.