Service Advisor at South Nissan

Position: Full-Time Service Advisor at South Nissan
Join South Trail Nissan as a Full-Time Service Advisor and enhance customer satisfaction through exceptional service. Thrive in a team-focused environment while managing vehicle service processes and client communications.

South Trail Nissan seeks a dedicated Full-Time Service Advisor to interact with customers and oversee their vehicle's repair journey. In this role, you'll ensure accurate data management, explain repair scopes, and communicate essential updates. A focus on customer relations and teamwork is crucial to ensure a seamless experience for clients across various generations.

Key Responsibilities:

• Greet customers and verify vehicle and data accuracy

• Define repair scope and communicate time estimates

• Monitor maintenance processes and ensure timely updates

• Prepare vehicles for handover and explain invoices

• Ensure customer satisfaction and vehicle cleanliness

Requirements:

• Minimum of one year experience in Service Advising

• Familiarity with ADP/PBS software is a plus

• Ability to handle conflicts politely

• Strong computer skills, including MS Office

• Reliability and honesty in all customer interactions

Deliver top-tier service, manage customer expectations, and thrive in a collaborative atmosphere at South Trail Nissan.