Resort Reservations Front Desk Agent

Handle reservations and internet enquiries at RED Mountain Resort Snow School in Rossland, bringing product knowledge and professional customer service. The role is seasonal and unionized.

For the 2026/27 Winter Season, this Front Desk Agent manages the Snow School’s front end sales desk. You will help customers select lessons, specialty programs, clubs, and camps while promoting available products. Daily work includes bookings, communications, cash handling, file organization, and coordination with instructors and resort departments.

• Answer phone and computer bookings and enquiries
• Customize products for individual client needs
• Promote, market, and up-sell Snow School products
• Communicate customer requests and notes to instructors
• Organize bookings, messages, notes, and reminders

• High school diploma
• Experience in sales or front desk work
• Knowledge of Snow School products and resort offerings
• Excellent listening, communication, and selling skills
• Ability to multitask in a high-pressure environment

Use reservations, sales, communication, and organization skills to support Snow School customers and instructors daily.