Customer Service Agent Appliances

Join Trail Appliances as a Customer Service Agent and deliver exceptional service in the Call Centre. Manage incoming repair and service requests while ensuring a seamless customer experience.

As a Customer Service Agent at Trail Appliances, you'll be at the forefront of customer interaction for service and repairs. This position involves receiving inquiries via phone and email, processing service requests, and coordinating appointments with technicians. You will play a vital role in resolving customer issues by maintaining detailed documentation and collaborating with multiple departments.

Key Responsibilities:

• Handle incoming repair inquiries from customers

• Schedule appointments with Trail technicians

• Follow up on existing service requests diligently

• Detail the nature of each service call

• Assist with return authorizations for exchanges

Requirements:

• 1 to 2 years in call centre roles

• Excellent customer service communication skills

• Strong analytical and problem-solving abilities

• Proficiency in Microsoft Office Suite

• English fluency;
Mandarin/Cantonese is an asset

Make an impact in customer service by joining Trail Appliances’ dedicated team today.