Part-Time Service Liaison at South Nissan

Join South Trail Nissan as a Part-Time Service Liaison. This role focuses on phone and Internet appointment scheduling, requiring excellent communication and customer service skills.

As a Service Liaison in the dealership’s Service Department, you’ll convert incoming opportunities into booked appointments. Successful candidates will have two years of call center experience and three years of customer service.

Your role includes managing vehicle keys and documents, while ensuring courteous interactions and professional communication.

Key Responsibilities:

• Answer and direct incoming calls with a multi-line system

• Greet and assist walk-in customers promptly

• Maintain vehicle keys and important service documents

• Schedule, reschedule, and confirm service appointments

• Perform after-service follow-ups and outbound customer calls

Requirements:

• Minimum 2 years experience in a call center

• 3 years customer service experience required

• Automotive or BDC experience preferred

• Strong verbal and written communication skills

• Ability to multitask and navigate various applications

Maximize customer satisfaction and enhance service coordination at South Trail Nissan.