Call Centre Service Agent Appliances

Enhance customer service at Trail Appliances as a Call Centre Agent focusing on service and repair inquiries.

Your role involves efficient communication via phone and email to resolve customer issues directly.

At Trail Appliances, located in Delta, this full-time position offers a unique opportunity to engage with customers while ensuring their repair requests are addressed promptly. Key responsibilities include tracking customer interactions and collaborating with various departments to meet service excellence standards. Join a dynamic team dedicated to delivering memorable customer experiences.

Key Responsibilities:

• Handle incoming service requests through phone and email

• Assess and document customer needs for repairs

• Track requests until satisfactory resolution is achieved

• Collaborate with technicians and internal departments

• Ensure smooth communication for superior service

Requirements:

• Proven experience in customer service roles

• Strong communication and problem-solving skills

• Ability to handle multiple inquiries effectively

• Familiarity with service request processes

• Integrity and determination in customer relations

Become a key player in enhancing customer satisfaction and service quality at Trail Appliances in Delta.