Technical Infrastructure Analyst

Position: FortisBC Technical Infrastructure Analyst
Elevate your technical support career at Fortis

BC as a Technical Analyst
3. This full-time role emphasizes infrastructure management, ensuring optimal performance of critical systems and client support services.
You will lead the technical diagnostics for infrastructure issues and support end-users in various computing environments. The position requires an ability to manage projects, execute preventative measures, and maintain extensive knowledge of IT systems, enhancing overall operational efficiency.

Key Responsibilities:

• Provide first-line and advanced technical infrastructure support

• Handle incident tickets and client queries

• Undertake hardware and software troubleshooting tasks

• Manage upgrades and installations across systems

• Report on work completed via a management system
Requirements:

• Diploma in Computer Technology or related field

• Six years of relevant technical experience

• Solid understanding of IT infrastructure principles

• Exceptional problem-solving and communication skills

• Valid Class 5 BC Driver’s License
Apply your technical expertise and leadership skills to enhance Fortis

BC's IT infrastructure as part of a dedicated team.
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