Business Services Officer​/Business Account Specialist - Traverse

Overview

The Business Services Officer performs a combination of the following duties:
Business phone pilot operator duties as required, opening business deposit accounts, preliminary processing of credit applications and ensuring that all necessary forms are signed by the member and received back for Credit Union files. Officers are responsible for maintaining business accounts by servicing account changes, handling business member deceased accounts, and the promotion of ancillary products and services to grow the business deposit relationship within the business portfolio.

This role is similar to:
Commercial Account Specialist, Client Account Opening Specialist, Business Account Specialist, Deposit Account Specialist

Onsite at MSUFCU Pillur retail location in Traverse City, MI (Union St.)

Monday - Friday: 9:00am - 5:30pm ET

• Salary Ranges:
  • Business Services Officer I - $21.50 - $24.00+/hour, dependent on experience
  • Business Services Officer II - $24.00 - $27.00+/hour, dependent on experience
• 100% Company-Paid Health, Dental, Vision, Life, and Long-Term Disability Premiums
• Up to 26 days of PTO within your first year, as well as Volunteer Time Off & 11 Paid Holidays
• 401(k) with a company match
• Tuition Reimbursement
• Up to 12 Weeks of Paid Parental Leave
• Learn more about our benefits here

• Business Services Officer:
  • Provide professional, friendly member service in person, over the phone and via eMessage; this involves being logged on and available to take calls, as well as monitoring the Business Services eMessage, fax, and voicemail systems during department hours, forwarding as necessary
  • Assists members and staff by answering questions regarding the Business Services suite of deposit and loan products
  • Sort, distribute and process department mail; this includes processing business loan payments, deposits, wire, ACH and stop payment requests as well as conducting research requests in accordance with MSUFCU policies and procedures
  • Open business deposit accounts in accordance with MSUFCU policies and procedures and explain benefits of different account structures to members while identifying opportunities for referrals to Small Business Lender, Commercial Loan Officer, consumer lending staff, mortgage staff and other business partners
  • Make appropriate account changes per member requests, collecting necessary documentation for account signer changes and deceased account maintenance
  • Participate in training activities within your department or branch and with the learning and talent development department; such training helps to ensure staff compliance with Credit Union policies and state and federal regulations and laws
  • Perform other duties and assist other employees, as assigned
• Business Services Officer II:
  • All of Business Services Officer I duties and responsibilities
  • Process, approve and disburse member loan requests within established disbursal and lending authority, typically processing member business credit card and non-commercial vehicle requests under $50,000.00 per request
  • Partners with members and employees for more detailed product and service questions regarding the Business Services suite of products, acting as a mentor to new employees in the department
  • Responsible for retention and acquisition of primary deposit relationships for business members, but is also responsible for acquiring personal relationships for new and existing members
  • Responsible for cross-selling treasury management products and services and growth of treasury services, handling requests directly from members or indirectly through Small Business Lenders or Commercial Loan Officer referrals
  • Work with Risk Management, Compliance, and Legal departments to limit financial deposit risk through ongoing reporting and portfolio maintenance
  • Work a variety of reports communicating training issues with management and identifying ways to improve processes, efficiency and to reduce costs
  • Assists with design, delivery and implementation of training for Credit Union staff regarding business services deposit and treasury products, procedures and policies

• Business Services Officer I:
  • High school diploma or equivalent required
  • College level coursework in financial services or previous financial institution experience required
  • Basic knowledge and understanding of state and federal lending laws
  • Excellent member service and interpersonal skills
  • Must have excellent written and verbal (face-to-face and phone) communication skills including professional grammar and demeanor
  • Flexibility to work varied hours, including after 5 p.m. and on weekends, to attend trade shows, networking events and to meet the needs of department and credit union
  • Ability to manage multiple tasks with minimal supervision
  • Strong organizational skills with attention to detail
• Business Services Officer II:
  • All of Business Services Officer I knowledge, skills, and abilities
  • Two or more years of financial institution…