Client Care Specialist
Listed on 2026-10-17
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Customer Service/HelpDesk
Customer Service Rep, HelpDesk/Support, Client Relationship Management, Customer Success Management
The Client Care Specialist supports the Client Care Department by onboarding new clients and providing frontline assistance to existing clients. This role is responsible for onboarding new clients and handling escalated inquiries from existing clients. Job responsibilities include handling incoming calls, responding to client inquiries, coordinating Operations to resolve questions, and managing the Client Care ticket queue to ensure timely and accurate responses.
The ideal candidate is organized, responsive, proactive, and committed to delivering a high-quality client experience.
The Client Care Specialist supports the Client Care Department by onboarding new clients and providing frontline assistance to existing clients. This role is responsible for onboarding new clients and handling escalated inquiries from existing clients. Job responsibilities include handling incoming calls, responding to client inquiries, coordinating Operations to resolve questions, and managing the Client Care ticket queue to ensure timely and accurate responses.
The ideal candidate is organized, responsive, proactive, and committed to delivering a high-quality client experience.
- Assist clients with platform integration setup and verify data flow.
- Educate clients on inventory preparation, labeling compliance, and shipping submission guidelines.
- Provide portal walkthroughs and system training for clients.
- Oversee initial account launch to ensure a smooth transition into active service.
- Complete new client follow ups
- Answer incoming client calls and provide prompt, professional assistance
- Respond to client inquiries regarding services, processes, integrations, and account-related questions
- Schedule meetings with clients to resolve support issues
- Escalate complex or sensitive issues to the Client Care Manager as needed
- Monitor and triage the your ticket queue daily
- Assign tickets to appropriate departments based on priority and subject matter
- Ensure timely follow-up and resolution of client requests
- Maintain accurate and detailed notes within the ticketing system
- Liaise with Operations staff to gather information and resolve client questions
- Follow up with internal teams to ensure client issues are addressed efficiently
- Communicate updates clearly to clients and Client Care team members
- Assist Client Care Manager with administrative and support tasks
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