Dental Front Desk Coordinator

Dental Front Desk Coordinator (FT) – Bright Direction Dental

We are seeking a full‑time Front Desk Coordinator to join our team and help provide excellent customer service, efficient workflow, and a positive patient experience at our Traverse City office.

This role is responsible for overseeing front desk activities, managing patient interactions, scheduling appointments, handling insurance, and ensuring smooth coordination among the dental team.

• Greet patients and visitors in a friendly, professional manner.
• Schedule and maintain appointment calendar; send reminders and confirm appointments.
• Answer phone calls, address inquiries, and direct callers to appropriate departments.
• Verify patient information and insurance details.
• Process and verify insurance information, collect and record payments.
• Handle appointment cancellations, rescheduling, and ensure re‑care bookings.
• Maintain accurate patient records and update as needed.
• Oversee collections of aged receivables and participate in billing procedures.
• Coordinate with dental assistants, hygienists, and other staff to ensure seamless patient care.
• Address and resolve patient concerns related to appointments, billing, or service.

• Preferred experience in a front desk or administrative role in a dental office.
• Strong organizational and multitasking abilities.
• Excellent communication and interpersonal skills.
• Knowledge of dental terminology, procedures, and insurance processes.
• Proficiency with dental office software and general office applications.
• High school diploma or equivalent.

• Must be able to lift up to 15–30 pounds at times.

Full‑time employees (30+ hours/week) receive medical, dental, vision, and life insurance, plus variable benefits. All employees are eligible for paid time off, holiday pay, and a 401(k) plan with company match.

Location:

Traverse City, MI
Salary: $45,000–$55,000 per year

Schedule:

Monday–Thursday 8:00 AM–4:30 PM

Bright Direction Dental is an equal opportunity employer. We prohibit discrimination and harassment of any type and afford equal employment opportunities to employees and applicants without regard to race, creed, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law.