Consumer Loan Processor

Description

This position is not eligible for immigration sponsorship

POSITION TITLE:

Consumer Loan Processor I

DEPARTMENT: LENDING

CLASSIFICATION:
Non-Exempt

APPROVED BY: CEO

WAGE GRADE: 7

WAGE RANGE:$19.80 - $24.76

FULLY REMOTE: NO

POSITION

REPORTS TO:

Lending Operations Manager

POSITIONS SUPERVISED:
None

Responsible for performing essential consumer loan processing functions for both direct and indirect loans. This includes post-decision processing, collecting and verifying documents, preparing loan packages, completing funding steps, and communicating with members and dealer partners.

This position emphasizes accuracy, consistent communication, attention to detail, and timely completion of loan files while delivering excellent service and cross-selling appropriate Credit Union products. Projects the Credit Union’s professional image.

Assumes responsibility for processing and funding direct and indirect consumer loans.

• Ensures accuracy of information and data entry for each indirect contract Funds indirect contracts within the specified time frame.
• Funds indirect contracts within the specified time frame.
• Maintains current lists for dealer contracts, account funding information and collateral insurance carriers.
• Opens membership accounts for new indirect relationships
• Reviews approved consumer loan applications to ensure all required items have been obtained and the loan is structured within the terms of the Credit Unions Lending Policies.
• Performs various clerical tasks, including but not limited to member correspondence regarding lending decision(s), and collection of documents required for account opening and loan processing.
• Prepare consumer loan document packages ensuring all required documents are accounted for, prepared accurately, and signed by all appropriate parties.
• Disburse direct loans with accuracy and within the specified time frame.
• Provides general credit union policy and program information to members.

Assumes responsibility for establishing and maintaining effective business relations with clients, vendors, and trade professionals.

• Assists with questions and problems courteously and promptly.
• Maintains the Credit Union's professional reputation.
• Actively and professionally cross sells Credit Union products and services.
• Assist in training dealership finance personnel to ensure everyone is knowledgeable about the program requirements and procedures.

Assumes responsibility for establishing and maintaining effective working relations with Credit Union personnel and management.

• Assists and supports department personnel.
• Coordinates activities with related departments and obtains or conveys information as needed.
• Keeps management informed of area activities and of any significant problems.
• Attends and participates in meetings as required.

Assumes responsibility for related duties as required or assigned.

• Ensures work area is clean, secure, and well maintained.
• Completes special projects as assigned.
• Comply with the U.S. Patriot Act and the Credit Union’s Bank Secrecy and OFAC Policies and Procedures.
• Comply with the Gramm-Leach Bliley Act and the Credit Union’s Information Security program, maintaining the privacy and security of information, systems, and locations.

• Reports, records, and all related documents are accurate, current, and submitted on time.
• Files are accurate and up-to-date.
• Good business relations exist with customers. Problems and questions are courteously and promptly resolved or referred.
• Good working relationships and coordination exist with area personnel and with management. Assistance and support are provided as needed. Management is properly informed.
• Loan processing functions are completed in accordance with established policies and procedures.
• The credit union’s professional reputation is maintained and conveyed.
• Good working relationships, DEI and collaborative initiatives exist with credit union personnel.
• Accuracy / Error Rate:

- Maintains an acceptable but developing error rate.

- Typically < 4–5 percent documentation or funding errors that require correction.

- Demonstrates improvement over time…