Lender Liaison II

Capital Title Insurance Agency is a highly regarded Title agency in Michigan that sets the standard for serving real estate professionals, lenders, sellers, and buyers. We are committed to performing all necessary functions in-house and in the shortest possible time.

We are currently seeking a Lender Liaison II for our
Traverse City Region
.

• Work with lender portals and Closing Disclosure Forms and follow applicable TRID requirements.
• Inform appropriate parties of the closing date set by the lender.
• Ensure funds are receipted and disbursed in file balance.
• Request commitment revisions: revise title work as permitted.
• Assist in creating pre-CDFs.
• Process and complete all documents associated with Buy-Side transactions.
• Review lender closing instructions for critical information; communicate to the closing officer.

• Previous experience in the title, mortgage, real estate, banking, or a related transactional/administrative environment is preferred, but not required
  .
• Familiarity with lender portals, Closing Disclosure Forms, and/or TRID regulations is preferred. Training may be provided for the right candidate.
• Strong attention to detail and accurate data-entry skills.
• Comfortable learning new systems and working with multiple files and deadlines.
• Proficiency with Microsoft Word, Excel, Outlook, and general computer systems.
• Strong written and verbal communication skills.
• Strong organizational, problem-solving, and basic mathematical skills.
• Ability to work both independently and collaboratively in a fast-paced environment.
• A willingness to learn, take initiative, and provide excellent customer service.

• Reasoning Ability:Ability to apply common sense understanding to carry out detailed written or oral instructions. Ability to deal with problems involving a few concrete variables in standardized situations.
• Decision Making/Problem Solving:Uses reason even when dealing with emotional topics;
  Generates sensible, realistic, and/or practical solutions to problems.
• Integrity:Puts the organization’s interests above self; ability to remain consistent in terms of what one says and does in terms of behavior towards others.
• Analysis/Strategic
  
  Skills:
  
  Identifies problems and opportunities;
  Relates and compares data from different sources.
• Interpersonal
  
  Skills:
  
  Focuses on solving conflict, not blaming;
  Maintains confidentiality;
  Listens to others without interrupting;
  Keeps emotions under control;
  Remains open to others’ ideas and tries new things.
• Planning/Organizing:Prioritizes and plans work activities;
  Uses time efficiently;
  Able to plan a course of action for self to ensure the accomplishment of specific objectives.
• Teamwork:Balances team and individual responsibilities;
  Exhibits objectivity and openness to others’ views;
  Contributes to building a positive team spirit.
• Quality/Quantity:Demonstrates accuracy and thoroughness in work and research activities;
  Strong attention to detail;
  Looks for ways to improve and promote quality;
  Applies feedback to improve performance;
  Monitors own work to ensure quality;
  Meets productivity standards;
  Completes work in a timely manner by exhibiting a sense of urgency with all files and/or outstanding issues associated with the files.
• Adaptability:Flexes;
  Adjusts quickly to changing priorities.
• Initiative:Has the ability to work independently without direct supervision;
  Volunteers readily;
  Asks for and offers help when needed.
• Customer Service/Alignment:Provides superior customer service by anticipating the needs of the customer, Maintains, and grows the Capital Title’s business by responding and following up on all file inquiries in a timely, professional manner;
  Has a strong sense of urgency by responding to requests for service and assistance and meets commitments;
  Makes each customer feel their needs are top priority;
  Solicits customer feedback to improve service.

Exhibits understanding, practices, and focuses on the company values - EXCITE, Excellence, Caring, Integrity, Teamwork, and Empowerment.