Medical Business Associate - OP Behavioral Health

Company Description

Located in Copper Ridge

More Than Just Care, It's Community

Imagine doing meaningful work in a place where people vacation. That's life at Munson Healthcare - northern Michigan’s largest healthcare system, with eight award‑winning community hospitals serving over half a million residents across 29 counties.

If you want a career in healthcare and a lifestyle most people only dream about – with freshwater lakes, scenic trails, charming downtowns, a vibrant arts scene, and endless outdoor adventures – you might just be Munson Material. To us, that means teammates who live by our values of excellence, teamness, positivity, creativity, and a commitment to creating exceptional experiences for our patients and each other.

• Grow: Tuition reimbursement, in‑person and online development, and access to our career hub to help you advance.

• Thrive: Full benefits, paid holidays, generous PTO, employee discounts, and free individual retirement counseling.

• Be Well: Free wellness platform for you and your family, plus personalized support for personal or family challenges.

• Be Heard: Share your ideas and help shape the way we work through improvement huddles, employee surveys, and town hall meetings.

Obtains/verifies all required patient information and enters the information into the registration system following the screen flow in an accurate manner. Completes all assigned registrations in an expedient manner subject to department requirements.

Inputs and updates all insurance information in appropriate screens.

Schedules patient appointments which may include: return office visits, referrals, diagnostic testing/​procedures.

Review instructions/preps, time and dates for diagnostic testing/​procedures.

Collect copays and balances due on patient accounts.

Greets patients professionally in person and over the telephone.

Respond effectively and in a customized manner to patients and families.

• High school graduate or GED.
• One year (32 credits) of college and/or training or equivalent experience in a related field.
• Successful completion of medical terminology course within 6 months of hire.
• A minimum of one year experience successfully working with the public with minimal supervision.
• Excellent customer relations behavior in all interactions. The ability to work positively with all levels of clinical staff in completion of job responsibilities. Must be able to work in a fast paced environment, delivering exceptional customer service while accompanying patients, family and visitors. Serves as a role model in demonstrating exceptional job performance.

Munson Healthcare requires all employees be vaccinated or have lab confirmed immunity for Measles, Mumps, Rubella and Varicella. MHC also requires all employees to receive a flu vaccine during the flu season in the year that they are hired and annually thereafter, or receive an approved medical or religious exemption.