Hospital Liaison

Hospital Liaison – Villa Healthcare

Villa at Traverse Point is seeking a Hospital Liaison to join their team. The Hospital Liaison serves as the primary connection between hospitals and the skilled nursing facility (SNF), ensuring smooth transitions for patients requiring post‑acute care. This role involves building and maintaining relationships with hospital discharge planners, case managers, physicians, and other referral sources to drive admissions while ensuring that patients receive appropriate care.

• Evaluates potential admissions by reviewing medical records, communicating with hospital staff, and assessing the patient’s needs.
• Ensures patients meet SNF admission criteria, coordinating with nursing and therapy teams as needed.
• Guides patients and families through the admission process, addressing concerns and setting expectations for their stay.
• Develops and maintains strong relationships with hospital case managers, discharge planners, and healthcare providers.
• Educates referral sources on the facility’s services, specialties, and patient outcomes.
• May participate in hospital rounds, care conferences, and community outreach events to increase visibility.
• Acts as the bridge between hospitals, families, and SNF staff to ensure a seamless transition of care.
• Provides regular updates to hospital partners on bed availability, services, and outcomes.
• Works closely with the admissions team, nursing, therapy, and leadership to optimize occupancy rates and patient flow.
• Maintains records of referral sources, admissions, denials, and conversion rates.
• Analyzes trends to identify opportunities for growth and improvement in the referral process.
• Communicates with case managers and physicians, manages insurance pre‑certification, provides marketing to healthcare providers, and maintains relationship management.
• Performs all other duties as assigned.

• Strong written and verbal communication skills in English.
• Ability to convey information accurately to both internal and external parties.
• Broad medical competency and understanding of insurance practices.
• Ability to relate positively, favorably, and cooperatively with others, including associates, residents, family members, and personnel of outside agencies and organizations.
• Basic‑advanced computer knowledge and aptitude to learn company applications.
• Proficiency in CRM software and electronic medical record (EMR) systems.
• Knowledge of Medicare, Medicaid, and insurance requirements for skilled nursing admission.
• Strong organizational skills and adaptability.
• May require occasional weekend or evening availability.
• Travel:
  Up to 90%.

• A Bachelor’s degree in marketing, communication, healthcare administration, or a related field strongly preferred.
• Minimum of two years of former healthcare sales experience strongly preferred.
• Extensive healthcare sales work experience may be considered in lieu of a Bachelor’s degree.
• Former sales training preferred.
• Valid driver’s license and ability to provide and maintain a clean Motor Vehicle Report at least annually.

• Walking, reaching, bending, lifting, extended sitting, grasping, fine hand coordination, pushing and pulling, and ability to distinguish smells and temperatures, all with or without the aid of mechanical devices is required.
• Limited potential for exposure to environmental hazards. Understanding and adherence to company safety standards and protocols required.

• Daily Pay & Competitive Compensation
• 401(k) with company match
• Medical Insurance
• Dental, Vision, and Disability insurance
• Employee Assistance Program (EAP)
• Access to Villa Perks, an Employee Discount Program
• Innovative Training Programs
• Opportunity for Growth and Advancement
• Paid Time Off
• And much more!

At Villa Healthcare, making people better is at the heart of everything we do—and that starts with our team. We don’t just provide care, we create moments of connection, dignity, and compassion that matter. “We never settle” isn’t just our motto—it’s our mindset. We push beyond the expected to uplift the lives of our guests, their families, and each other. Our people bring skill, heart, and purpose to their work, and in return, we offer support, growth, and a sense of belonging.

When you join Villa, you’re not just joining a workplace—you’re becoming part of a mission that changes lives, including your own.

B.E.T.T.E.R. is Villa’s Service Excellence Code of Conduct. Becoming a member of the Villa Team includes upholding Villa’s B.E.T.T.E.R. standards every day.

Villa Healthcare Facilities are Equal Opportunity Employers and do not discriminate based on any protected right such as race, color, nationality, gender, age, disability or any protected applicable right under the National Labor Relations Act.