Manager of Client Success & Engagement

Join Michigan's most innovative family law firm as we build toward statewide dominance across Southeast Michigan, Grand Rapids, and beyond. We're seeking a consultative sales leader with professional services experience who thrives on building high‑performing teams, creating scalable systems, and fostering a growth mindset that transforms both our clients' lives and our team members' careers.

The Opportunity:

Lead our strategic expansion as we become Michigan's leading statewide family law firm. You'll build teams from the ground up, create systems that scale across multiple markets, and develop a consultative sales culture rooted in our core values of Empowerment, Truth, Collaboration, Respect, Results, and Excellence.

Our mission is to revolutionize family law in Michigan through relentless dedication to excellence and unwavering commitment to our core values. We empower families to transform challenges into opportunities for growth and renewal.

• Empowerment
• Truth
• Respect
• Results

• Build multi‑market teams across Southeast Michigan, Grand Rapids, and additional markets as we expand statewide
• Create scalable systems that drive consistent results tailored to the communities we serve across all locations
• Develop a growth mindset culture where team members see challenges as opportunities
• Shape the future of Michigan's leading statewide family law practice
• Opportunity to expand to executive leadership as we achieve statewide presence

• Base Salary: $85,000 - $95,000 (negotiable based on experience)
• Performance Incentives:
  
  Incentive tied to team and market performance
• System-Building Bonuses:
  Additional compensation for creating scalable processes

• Lead a team in one of America's most beautiful destinations
• Exceptional work‑life balance in a thriving business community
• Seasonal flexibility and outdoor activity benefits

You’ll spearhead our expansion into Southeast Michigan and Grand Rapids while strengthening our Traverse City foundation, with the ultimate goal of establishing Wilson Kester as Michigan's leading statewide family law firm.

To be Michigan's most innovative and leading statewide family law firm that transforms our clients' lives.

• Develop and implement consultative client acquisition strategies across Southeast Michigan, Grand Rapids, and future markets tailored to each community's unique needs
• Create systems that emphasize understanding client needs, building trust, and providing solutions rather than transactional selling
• Build processes that support sustainable growth through relationship‑based selling and long‑term client value
• Establish market leadership in each territory through trusted advisor relationships and deep community understanding

• Recruit, train, and develop sales professionals who excel at consultative selling and embody our values across multiple markets
• Foster a culture where team members become trusted advisors who genuinely help families navigate complex situations
• Create career development paths that emphasize professional services sales skills and client relationship excellence
• Build collaborative teams that support each other's success while maintaining the highest standards of client service

• Implement systems that track and optimize performance across all markets and team members
• Create accountability structures that drive excellence while maintaining respect and collaboration
• Develop reporting mechanisms that provide transparency and fuel continuous improvement
• Establish clear metrics that align individual success with firm-wide objectives

• Lead our expansion into Southeast Michigan with strategic market entry planning
• Establish our presence in Grand Rapids through relationship building and community engagement
• Identify and develop additional growth markets based on data‑driven analysis
• Create innovative approaches to client engagement that set us apart in each market