Project Manager, Operations Manager, Program ​/ Project Manager

Service Master Restoration Services (SRS) - West Coast

This range is provided by Service Master Restoration Services (SRS) - West Coast. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

$65,000.00/yr - $75,000.00/yr

Job Title: Project Manager

Location: Traverse City, MI

Pay Grade: Salary, exempt

Welcome to Service Master Restoration Services, a leader in the restoration industry dedicated to restoring homes, businesses, and our customers Peace of Mind® with integrity, expertise, and care. Our mission is to provide exceptional restoration services that not only repair but also renew and enhance the spaces that our clients cherish. With a commitment to excellence and a customer‑first approach, we tackle challenges with compassion and professionalism.

Our company culture is rooted in teamwork, innovation, and passion for making a lasting positive impact. We believe in fostering a supportive and inclusive environment where every team member can thrive and contribute their unique skills. At Service Master Restoration Services, we value continuous learning and encourage professional development to stay ahead in the fast‑paced, ever‑evolving restoration industry.

With locations across the nation, why wait? Join our dedicated team that prioritizes integrity, respects ideals, and embraces new opportunities to serve our communities.

The Project Manager position is a hands‑on role requiring a front‑line leader to take responsibility for the company’s efforts to support customers after disaster strikes their homes and businesses. Project Managers inspect new projects, determine the planned course of action, monitor the project, and adjust actions to keep the project moving forward while maintaining required standards.

• Establish and maintain processes for managing scope during the project lifecycle, setting quality and performance standards, and assessing risks.
• Coordinate internal and external resources for the flawless execution of projects.
• Provide on‑site support by guiding technicians who are completing the scope of work on losses.
• Complete all required documentation for losses, including sketch and scope sheet for estimate.
• Develop and maintain partnerships with third‑party resources, including adjusters and customers.
• Assign and monitor resources to ensure project efficiency and maximize deliverables.
• Report project outcomes and/or risks to the appropriate management channels and elevate issues, as necessary, according to project work plan.
• Actively participate in the on‑call schedule, as assigned.
• Develop and write completed estimates by utilizing Xactimate, or other related applications.
• Successfully maneuver a rotating on‑call schedule.
• Other duties as assigned or apparent.

Required

• Minimum of two (2) years of construction or related industry experience.
• Minimum of two (2) years of proven Project Management experience; OR two (2) years of restoration experience may be substituted.
• Communication skills.
• Organizational skills.
• Strong problem‑solving/decision‑making capabilities.
• Analytical thinking.
• High emotional intelligence.
• Must possess a valid driver’s license and maintain a satisfactory driving record.
• Proficient in Microsoft Suites, including Outlook, Word, and Excel.
• Fluent in industry standards and protocols.

Preferred

• IICRC Certification.
• Lead Certification.
• OSHA 10/30/40 Certification.
• Previous experience with Docu Sketch, Mica, Dash, Clerk of the Works/T&M, Xactimate.

This is a combination in‑field/office position that requires frequent travel to and from active jobsites. Jobsites may contain asbestos, microbial growth, lead, or other hazardous materials; personal protective equipment or PPE will be provided. Jobsites may or may not have electricity; expect to work in heat/cold, wet/humid, and dry/arid conditions.

This position will typically require the employee to stand or walk for extended periods of time and may involve heavy manual labor. Expect to stand, sit, walk, bend, stoop, reach, lift, push, pull, and carry items often for this position.