Tool Department Associate

SUMMARY

The associate uses all skills to work successfully in a team environment by displaying common sense, maintaining a high level of customer service, work accuracy and timeliness, reporting to work area on time, ready to work and dressed in appropriate attire. The associate provides customer service in all areas of the store, such as, but not limited to: paint and painting supplies, hand-and-power tools, electrical supplies, plumbing supplies, builders’ hardware, housewares, lawn and garden supplies, pet supplies, outdoor living supplies, and automotive supplies by performing the following duties.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

• Follow the guidelines set forth by Associate Handbook at all times.
• Handle training and development of new sales associates as assigned by training supervisor.
• Relay all communication and information that will entail the smooth operation of department(s) to other associates and management members.
• Respond to “88” calls made by other associates to facilitate the smooth running of the store.
• Operate cash register.
• Follow work schedule and address any necessary changes or concerns with the management team.
• Be knowledgeable of store safety procedures and observe safety policies at all times.
• Participate in monthly store meetings.
• Communicate in a clear, concise and legible manner.
• Assist with the loading/unloading of trucks.
• Use computer database to research information on merchandise, such as availability, vendor, inventory levels, sales, current retail, etc.
• Keeps aisles clear.
• Empty trash as needed.
• Maintain high level of housekeeping at all times.

• Maintain departmental inventories at desired levels for maximum turnover and profitability.
• Adjust or plan for the adjustment of inventory levels in assigned department(s) to conform to sales, promotions and other peaks and valleys in merchandise demands.
• Display and/or arrange for the display of merchandise sold in the assigned departments.
• Assist management in placing weekly orders for merchandise in assigned departments, using forms and procedures that conform to policy.
• Price or oversee the pricing of incoming merchandise in area(s) of responsibility or as assigned.
• Suggest new merchandise lines, new sales techniques, etc., to the management team.
• Promptly perform indicated price changes on merchandise.
• Restock merchandise displays from backstock as the customer depletes them. No endcap displays should ever be empty due to potential injury to a customer from empty hooks/shelves.
• Make sure all restock items have old sale or other price sticker removed and updated.
• Handle warehouse special orders for non-stock items.
• Recommend items and services within assigned department(s) to advertise and promote.
• Prepare sales floor and department(s) for increase in sales and customer traffic as a result of advertising and promotional activities.
• Make or request various departmental signs, promotional banners, etc., as needed.
• Receive incoming merchandise and place on sales floor in an acceptable amount of time.
• Make periodic reports on sales, stock levels, etc., to the management team or buying office as requested.
• Place returns from registers back on shelves.
• Help maintain clean and safe parking lots, sidewalks, shed, and loading dock areas.

• Recommend the addition of new items as requested by customers, in writing, to the management team.
• Assists customers in selecting and purchasing merchandise.
• Settle customer claims or handle minor customer complaints. (A management team member should handle all serious customer complaints.)
• Answer telephone when necessary
• Issue rain checks for out of stock sale merchandise.
• All additional responsibilities as assigned by management
• This job does not include on-going supervisory job responsibilities.

QUALIFICATIONS

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

EDUCATION and/or EXPERIENCE

High school…