Restoration Technician

Overview

Job Title:

Technician

Location:

Traverse City, MI

Pay Grade:
Hourly, non-exempt

About Us:

Service Master Restoration Services is a leader in the restoration industry dedicated to restoring homes, businesses, and our customers' Peace of Mind with integrity, expertise, and care. We pursue excellence with a customer-first approach and foster a collaborative, inclusive environment that supports continuous learning and professional development.

The Fire Restoration Technician is responsible for providing fire and smoke damage restoration services, including equipment handling, customer communication, and quality control on each project. The technician will manage job sites by retrieving work orders, loading necessary supplies, and explaining the restoration process to customers. The role includes cleaning electronics affected by fire damage, maintaining equipment and vehicles, conducting post-job inspections, and preparing documentation for insurance reimbursement.

This position requires physical labor, adherence to safety protocols, and participation in an on-call rotation.

• Retrieve work orders and ensure all necessary equipment and supplies are loaded onto the truck before heading to the job site.
• Explain the fire restoration process and next steps to customers, using printed materials, with or without supervisor assistance.
• Complete restoration jobs following company processes, maintaining high-quality control and urgency.
• Perform fire and smoke damage repairs, including pack-out of contents, removing non-salvageable materials, and light construction or demolition work as directed.
• Clean and inspect electronics affected by the fire to ensure functionality and safety.
• Ensure proper handling of equipment, supplies, and vehicles; report malfunctions or damages to the supervisor.
• Conduct post-job inspections to ensure customer satisfaction, obtain approvals, and request payment when necessary.
• Prepare documentation and take photos in accordance with company policies to ensure proper insurance reimbursement.
• Participate in the on-call rotation.
• Other duties as assigned or apparent.

Required:

• Strong communication skills to explain processes and next steps clearly to customers.
• Ability to work efficiently both independently and as part of a team.
• Ability to follow detailed instructions and maintain quality control standards.
• Must be physically able to perform restoration tasks and lift heavy objects when required.
• A valid driver’s license and reliable transportation are required.
• IICRC certification is a plus, but not mandatory.

Preferred:

• Previous experience in fire damage restoration or a related field is preferred.
• Knowledge of fire damage restoration techniques and equipment.
• IICRC certification is a plus, but not mandatory.
• OSHA 10/30/40 Certification
• Experience with Docu Sketch, Mica, or Restore 365

This is an in-field position that requires frequent travel to and from active job sites. Jobsites may contain asbestos, microbial growth, lead, or other hazardous materials; PPE will be provided. Job sites may or may not have electricity; expect to work in heat/cold, wet/humid, and dry/arid conditions.

Physical Demands: This position typically requires standing or walking for extended periods and may involve heavy manual labor. Expect to stand, sit, walk, bend, stoop, reach, lift, push, pull, and carry items often.

We offer a comprehensive benefits package designed to support well-being and financial security, including:

• 401(k) Plan with company matching
• Health Insurance
• Health Savings Account (HSA)
• Dental Insurance
• Vision Insurance
• Short-Term and Long-Term Disability Insurance
• Hospital Insurance
• Life Insurance

Paid Time Off (PTO) for vacation and sick leave is provided. We are an equal opportunity employer and participate in E-Verify. We do not sponsor visas. Applicants must be authorized to work in the United States without sponsorship.

Service Master Restoration Services will make reasonable accommodations in compliance with the Americans with Disabilities Act (ADA).

The information provided is an illustration of the general nature and level of work performed. The job description does not constitute a contract and is subject to change by the employer.

Seniority level:
Entry level

Employment type:

Full-time

Job function:
Management and Manufacturing

Industries:
Consumer Services