Ground Handling Supervisor

General Purpose of Job:

Serves as a working shift Supervisor for daily operations. Directs, trains, and coordinates an assigned shift for services provided to airlines and charter aircraft. Lead by example, exemplifying integrity, professionalism and excellent communication skills. Motivate to achieve results while leading people fairly and with respect. Must be totally committed to the importance of serving the customer and have an excellent customer service focus.

Duties:

Plans, organizes, directs, and participates in the Ramp Services operations for both contracted commercial flights and charter aircraft

Service operations include passenger check-in, security screening; baggage transfers to and from aircraft, aircraft deicing, aircraft cleaning, lavatory services, and aircraft power unit hookups

Directs and trains assigned Agents. Training includes new employee training and on-going in-service training, including monthly compliance and yearly safety training. Maintains required training records

Implements departmental policy as directed for operations. Advises the Station Manager on policy issues, including making recommendations and decisions as appropriate and developing more efficient methods of operations as needed

Coordinates Services activities with air carrier personnel, station managers, and representatives of the Transportation Security Administration (TSA) as required for assigned shift

Participates in the operation and training of various types of equipment, including, but not limited to, aircraft loading bridges, baggage tugs and carts, belt loaders, electric carts, lavatory carts, portable water carts, air starts, towbars and portable stairs in and around aircraft. Ensures equipment is maintained in good working order at all times

Ensures compliance with current Federal Aviation Administration (FAA) and TSA security regulations, airline corporate rules and regulations, directives and procedures. Implements necessary changes in operations as directed. Attends regular and as-needed meetings

Maintains emergency checklists and supplies

Prepares and submits verbal and written reports related to service activities and Agents as required

Updates Multi-User Flight Information Display System (MUFIDS) as required

Coordinates communications between Airport, airline dispatch personnel and flight captain, including, but not limited to, information related to passenger manifests, weight/balance, fueling requirements, on/off times, uplift, flight release and weather packages

Handles other business related responsibilities involving billing, correcting/updating payment data, collecting payments, cash handling, ordering supplies and other similar duties

Perform other duties as assigned

Qualifications:

Must be 18 years or older

High School diploma or GED equivalent

Must pass background check, pre-employment drug test and obtain security clearance

Must have authorization to work in the U.S.Must have valid Driver's license

Relative airline or aviation experience

Must be willing to work outside in all types of weather and elevated noise levels within the airport environment

Excellent communication skills

Ability to push/pull/lift 50 lbs. for extended periods of time Ability to read and write English; bilingual skills a plus Ability to work efficiently under time constraints

Must be available to work varied hours including swing and graveyard shifts plus weekends and holidays

Competency/Behavioral Requirements:

Be pleasant with others on the job and display a good-natured, cooperative attitude

Be reliable, responsible, and dependable, and fulfill obligations

Strong attention to detail

Maintain composure, keep emotions in check, control anger, and avoid aggressive behavior even in difficult situations

Accept criticism…