Waking Nights Scheme Support Officer

Overview

A part-time (30 hours), permanent, Scheme Support Officer role in an accommodation-based support service in Tredegar, Blaenau Gwent. You will be required to work predominantly waking night shifts.

Codi Group is a not-for-profit with a big heart and an even bigger mission. As Wales’ largest provider of housing, care, and support, we’re here to help people live well, feel supported, and rise to their full potential. Every day, our teams support nearly 17,000 individuals across Wales with services that make a real and uplifting difference to their everyday lives.

Our name says it all: “Codi” means rise in Welsh. It reflects who we are, where we come from, and our ambition to lift expectations, lift communities, and lift each other.

This is a Scheme Support Officer role in an accommodation-based support service in Tredegar, Blaenau Gwent. We have a team of Scheme Support Officers, Lead Project Workers, Project Workers and Accommodation Coordinator providing 24/7 support to our diverse group of customers. Working in a team, you will provide support to vulnerable individuals, couples and families and help them to develop the key skills needed to prevent homelessness, improve financial capability, promote resettlement into the community and achieve positive progression.

You will provide housing-related support to equip our customers with the knowledge, skills and tools that they need to be able to live independent lives.

• Connecting with our 22 customers and their families.
• Considerate responses to incidents with the support of an on-call Manager.
• Capturing conversations and updating records.
• Providing our customers with a positive environment to live.
• Completing reasonable requests from the scheme’s Manager and Lead Project Workers.
• Liaising with emergency services and the duty team.
• Perform cleaning tasks and ensure efficient room turnovers to maintain a high standard of service.

Relevant work experience and knowledge of issues relating to vulnerable people is essential. More important are;

• A passion to work with and enable people to live as independent a life as possible
• An enthusiasm and passion for making a difference to people’s lives
• A strong initiative and ability to work alone as well as being a great team player
• Ability to deal with conflicting and difficult situations
• Full list of duties can be found in the Job description.

At Codi, our values are Compassionate, Authentic, and Progressive. When you join us, you’ll embrace these principles and thrive in an environment shaped by them.

£19,890.00 / £12.75ph

Shift pattern with 4-week rolling rota: primarily waking nights, with some flexibility needed for occasional day shift coverage.

Pension Choices:

• Defined Contribution (DC) Scheme with matched contributions up to 10%
• Defined Benefit (DB) 1/80th of final salary for every year of service.

3 x Life Cover linked to pension membership

Saving scheme with competitive interest rate

Give As You Earn scheme for tax-efficient charity donations

From 1st April 2026, the option to be either weekly or monthly paid.

26 days holiday, pro rata entitlement plus Bank holidays. Rising to 27 days after 1 year’s service or cash equivalent of 1 day’s annual leave.

Maternity & Adoption Leave: 20 weeks

Paternity Leave: 3 weeks

Sick Pay, rising with length of service up to 6 months full pay after 4 years.

Eyecare:
Up to £100 reimbursement towards eye tests and glasses.

Free counselling, coaching, wellbeing team, and OH service to all colleagues

Annual Health Check

Health Cash Plan

Mileage paid at 45p plus 5p per passenger per mile

Cycle to Work Scheme

Continuous professional training and development

Leadership development programmes

Professional memberships needed for your role are reimbursed

Career coaching

Support with funding and time for qualifications

Long Service Awards

Blue Light Card Eligibility giving discounts at 15,000 brands.

Colleague Discount platform

At Codi Group we are guided, in all that we do, by a group of principles that we call…