Retail Parts ProStore

Job Description

What is a Retail Parts Pro? It is a professional level sales position capable of supporting advanced functions of the DIY business, including advanced automotive system knowledge, parts knowledge, troubleshooting, project assistance, and sourcing from a variety of vendors. The role is full‑time and requires expertise in store systems, inventory and maintenance processes.

• Provide GAS2 selling experience for DIY customer visits and phone calls
• Achieve personal and store sales goals and service objectives
• Manage DIY services including battery installation, testing, wiper installations, etc.
• Ensure high standards of customer service and store appearance standards
• Key holder responsibilities – task assignment and completion, safety, open/close duties

• Assist in store inventory processes including truck put‑away, shoot outs, cycle counts, back‑stock, etc.
• Maintain store cleanliness (floors, bathrooms, facing, dusting, parking lot)
• Provide DIY services such as battery installation, testing, wiper installations, etc.

• Friendly communication
• Ability to locate and stock parts
• Safety knowledge and skills
• Operating inventory systems and store equipment
• Parts and automotive system knowledge skills
• Operating POS and parts lookup systems
• Expert at testing and diagnostic equipment for DIY services
• ASE P2 certified or ASE‑ready equivalent
• Advanced solution, project and product quality recommendation ability
• Advanced parts lookup and sourcing
• Advanced selling skills for DIY

• Working knowledge of automotive systems and diagnostic ability (internal engine, suspension, brakes, electronic, exhaust, etc.)
• Speak and write English (Spanish a plus). Communicate effectively and build strong relationships with customers, peers and management
• Ability to read and interpret documents such as safety rules, operating and maintenance instructions, parts catalogs, and procedure manuals; ability to write simple correspondence
• Understand and execute instructions furnished in written, oral, or diagram form
• Successfully complete the Parts Knowledge Assessment
• Use basic math accurately: add, subtract, multiply and divide in all units of measure, using whole numbers, common fractions, and decimals
• Use Microsoft software effectively (Word, Excel required)
• Strong organizational skills
• Ability to work an assortment of days, evenings, and weekends as needed

3‑5 years of prior automotive parts experience.
Proven sales ability with past experience in fulfillment of customer transactions.

• Must have a valid driver’s license
• ASE certification preferred, but not required

We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, or basis of disability or any other federal, state or local protected class.

Mid‑Senior level

Full‑time

Sales and Business Development