Assistant Store Manager; Store

Assistant Store Manager – Store 2937

2 days ago – Be among the first 25 applicants

At Game Stop, we are committed to providing exceptional service and delivering the latest and greatest in gaming products to our customers. As a leading global retailer of video games, electronics, and gaming merchandise, we take pride in offering a wide range of products that cater to the needs and desires of gamers worldwide. Our mission is to create unforgettable experiences for our customers by constantly pushing the boundaries of what’s possible.

• Provide best‑in‑class guest service: greet guests promptly; respond to questions and concerns quickly and courteously; assist guests with gaming needs; inform about special promotions; recommend additional items; apply all selling behaviors during every transaction and thank guests for shopping at Game Stop.
• Support visual, operational and sales initiatives to create a clean, organized shopping environment and foster guest loyalty and repeat business.
• Process purchases and returns accurately using the POS computer system; give receipts and ensure top‑notch service.
• Answer phone calls promptly and courteously; use Game Stop’s phone greeting; escalate issues to the Store Manager when appropriate.
• Promote Game Stop guest benefits (new title reservations, trade‑in program, Pro Rewards).
• Assist the Store Manager with guest‑service expectations for associate training and guidance.
• Observe and provide performance feedback to associates; document feedback in Workday/HR system.
• Ensure associates complete onboarding, job training and compliance training before shifts.
• Schedule associates and manage staffing levels according to guidelines.
• Approve payroll, process time off and verify associates are paid.
• Maintain clean, organized store facilities and equipment in working order.
• Fulfill and ship Omni‑Channel orders daily.
• Protect company assets via inventory control and loss‑prevention practices, inspect packages at closing, and communicate concerns.
• Meet and exceed sales, profit and shrink goals and complete required administrative duties.
• Perform inventory counts; restock shelves and align merchandise alphabetically.
• Balance and reconcile daily business transactions in the POS system; complete closeout paperwork and bank deposits.
• Verify shipment discrepancies and record them in the POS system; communicate with the Store Manager/District Manager.
• Process defectives and recalls accurately and promptly.
• Maintain associate and guest safety; report injuries promptly.
• Help maintain organized store records and up‑to‑date manuals.
• Supervise and delegate tasks to Sales Associates and Retail Keyholders in absence of the Store Manager.
• Adhere to Game Stop policies, code of standards and ethics.
• Follow all opening and closing procedures.

• Proof of identity and eligibility to work in the United States.
• Minimum age 18.
• High‑school diploma required; associate’s or bachelor’s degree in business, marketing, merchandising or related field preferred.
• At least 6 months of retail management experience preferred.
• At least 2 years of retail sales or management experience preferred.
• Video‑game knowledge preferred.

• Outgoing, welcoming personality with strong people skills.
• Provide individualized assistance to every guest.
• Clear verbal and written communication; bilingual English/Spanish preferred.
• Achieve objectives in a fast‑paced, rapidly changing environment.
• Work independently and as part of a team.
• Meet associate performance expectations (attendance, appearance, safety).
• Operate POS system.
• Basic mathematics and alphabetizing skills.
• Complete required paperwork properly.
• Follow written, oral or diagram instructions.
• Execute financial tasks per company policy.
• Work flexible schedule including nights, weekends, holidays; minimum 3 days/week.
• Manage pressure, adapt to stress, remain creative and a problem‑solver.
• Be reliable and trustworthy; use good judgment.
• Work alone; stand and move unassisted up to 12 h/day.
• Bend, stoop, crouch, balance, stretch, reach; climb ladders; lift up to 30 lbs from ground level.
• Acquire working understanding of military ranks and insignia when applicable.