Customer Care Specialist

At Amcor, we unpack possibility through our innovative and responsible packaging to provide solutions that benefit our customers, our people and our planet. More than 10,000 consumers worldwide encounter our products every second and rely on us for safe access to food, medicine and other goods. We value their trust by making safety our guiding principle. It’s our core value and integral to how we do business.

Beyond this core principle, our shared values and behaviors unite us as we work together to elevate customers, shape lives and protect the future. We champion our customers and help them succeed. We play to win – adapting quickly in an ever changing world – and make smart choices to safeguard our business, our communities and the people we serve for generations to come.

And we invest in our world‑class team, empowering our colleagues to unpack their potential, because we believe when our people grow, so does our business.

To learn more about playing for Team Amcor, visit  I Linked In I Glassdoor I Facebook I You Tube

Under the guidance of the Customer Care Supervisor, this position collaborates with Sales, Deductions, Supply Chain, Demand Planning, and our Contracts teams as well as the Customer Care Leadership organization to ensure superior service is effectively delivered. The role develops and maintains strategic partnerships with assigned customer base providing a high level of service to assist in the growth and development of each account.

The Specialist is responsible for strategic type account(s) in many cases encompassing a wide variety of product mix and varying service level contractual agreements with fluctuating customer needs.

• Receives, processes, inputs and monitors customer’s web based, email, EDI or faxed orders from receipt to invoicing.
• Responds timely to internal and external customer requests related to order status, pricing, shipping status, POD’s and invoicing.
• Provides prompt attention to customer and commercial representatives supplying resolution to existing challenges, alternative solutions.
• Proactively identifies account management and process improvement opportunities.
• Supports customer needs through cross-functional channels with aptitude to learn multiple product lines.
• Manages complex accounts for high profile/demanding customers requiring strong interpersonal skills with ability to build strong customer partnerships.
• Exhibits excellent organizational skills and demonstrated ability to lead projects, team initiatives, and take active roles in training and mentoring new team members.
• Requires a thorough understanding of customer’s needs and requirements and proven ability to implement internal process improvements to positively impact existing service levels.
• Track record of minimal repetitious processing errors, meeting or exceeding individual goals and development plans.
• Promotes a strong work ethic and displays a team player mentality with ability to generate outside of the box solutions.
• Performs special projects as assigned by leadership team.
• Assumes responsibility to support and service key customer accounts– including but not limited to:
• Develops and maintains reporting structure for orders to capture issues relative to pricing, inventory, shipping, delivery, and invoicing.
• Ensures proper flow of all new projects, items, graphics, labeling as well as changes. Manages all areas while supporting legal, sales, and contractual obligations.
• Works directly with transportation, supply chain, and plant ops to ensure service levels are met.
• Ability to learn and execute proficiently in various…