Licensed Account Representative; Customer Service; Trenton

Position: Licensed Account Representative (Customer Service) - Trenton
## Licensed Account Representative (Customer Service) - Trenton Apply locations:
NJM - Trenton time type:
Full time posted on:
Posted Yesterday job requisition :
R2008070

Do you have a passion for customer service? Are you looking for a company that offers
* you* more? Come talk to NJM Insurance Group, a
** 5******
- ** time recipient of the Forbes Best Employers in New Jersey
** about joining our Contact Center!

Join a best-in-class team that has been certified by
** J.D. Power
** for providing personal lines customers with an exceptional Auto Claims Experience
- ** 7
* *** years in a row**!
** Our Contact Center team enjoy:
*** Salary begins at **$51,120.55
** with the potential to earn more if you are licensed with experience *(Salary is commensurate with experience and credentials)
** Company paid training and professional state licensure.
* Potential annual bonus incentive worth up to 7.5% of your first year’s base salary
* Hybrid work schedule once training is completed
* An outstanding benefits package (outlined below), including a 401k with a dollar for dollar match up to 8%
** The Opportunity
** NJM is seeking talented, friendly customer service orientated professionals to become Licensed Account Representatives in our nationally recognized contact center. As part of your NJM experience, you will receive top-quality paid training to prepare you for this position in personal lines insurance. On our team, you will play an important role in continuing to build upon the long-standing reputation of delivering award winning service to NJM policyholders by assisting them with setting up new policies, and completing policy transactions, as well as general coverage and billing questions.
** Available Shift(s):
**** Day Shift**
* * Monday-Friday (9:45AM - 6PM) and every Saturday (8:30AM- 4:45PM)*
* * One weekday and Sundays off*
* * Include a 5% shift differential
**** The start date for this opportunity is set for 10/26/2026.
***** Responsibilities
* ** Deliver a high-quality customer experience while consulting and counseling customers on NJM’s products via inbound calls
* Provide coverage options best suited to accommodate individual needs and administer transactions when necessary
* Demonstrate effective time management to achieve performance goals/targets
* Provide procedurally accurate, effective, and independent response to all new and existing business inquiries related to personal lines insurance.
** Requirements
* ** Excellent verbal and written communication skills
* Strong computer and navigation skills including proficiency in Microsoft Outlook and Word
* Accurate keyboarding skills
* Superior listening skills
* Strong multi-tasking ability
* Prior customer service or contact center experience
* Quiet, distraction-free work area at home
* High School Diploma or GED is required; an associate’s or bachelor’s degree is desired
* Bilingual skills are valued, but not required
* Personal Lines Authority License is a plus
** Benefits Offered:
*** Medical Insurance (Blue Cross Blue Shield)
* Dental Insurance (Delta Dental)
* Vision (Delta Vision/ VSP)
* Flexible Spending Account
* Discounts on NJM auto insurance
* Tuition reimbursement
* Life insurance
* Plus, additional company discounts for items like travel, service, car rental and more!

Starting Rate: $0

Eligible full-time employees receive a competitive Total Rewards package, including but not limited to a 401(k) with employer match up to 8% and additional service-based contributions, Health, Dental, and Vision insurance, Life and Disability coverage, generous PTO, Paid Sick Leave, and paid parental leave in addition to state-mandated leave. Employees may also be eligible for discretionary bonuses.

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Disclaimer: NJM is proud to be an equal opportunity employer. We are…