Learning & Development Representative III

We are a forward-thinking electric utility powered by a diverse team of employees committed to making customers' lives brighter, the environment better and our communities stronger. First Energy (NYSE: FE) is dedicated to safety, reliability, and operational excellence. Headquartered in Akron, Ohio, First Energy includes one of the nation's largest investor-owned electric systems, more than 24,500 miles of transmission lines that connect the Midwest and Mid-Atlantic regions, and a regulated generating fleet with a total capacity of 3,780 megawatts.

This is an open position with First Energy Service Co., a subsidiary of First Energy Corp. [SC00

This position reports to the Manager of Instructional Support Services and serves as a consulting partner to Human Resources, leadership, and business units to assess needs and support the design, development, delivery, implementation, and evaluation of learning solutions that enhance organizational effectiveness.

• Partner with HR, leadership, and business units to conduct performance and needs analyses, identify training and non-training solutions, and recommend approaches to close performance gaps.
• Design and develop instructional materials, including lesson plans, participant materials, facilitator guides, job aids, assessments, examinations, web-based training modules, presentations, and visual aids.
• Apply instructional design methodologies, adult learning principles, and effective facilitation practices to create engaging, relevant, and measurable learning experiences.
• Support LMS administration activities, including course setup, testing, assignments, completion tracking, reporting, troubleshooting, and maintenance of accurate training records.
• Coordinate training logistics, including facilities and equipment, scheduling, attendance tracking, training reports, measurement activities, survey results, and participation trend analysis.
• Conduct quality assurance reviews of learning materials and technology-based training to ensure accuracy, functionality, accessibility, and alignment with learning objectives.
• Maintain and update SharePoint sites and related learning technology resources to ensure learning and development information is accurate, accessible, and current.
• Analyze LMS data, learner feedback, assessment results, completion trends, and other metrics to evaluate training effectiveness and recommend improvements.
• Support LMS governance practices, including role-based access, data integrity, audit readiness, training assignment accuracy, and consistent administration of learning processes.
• Lead and contribute to enterprise projects and initiatives focused on employee development, leadership development, process improvement, and learning technology adoption.
• Develop and deliver presentations for varied audiences on complex topics, ensuring content is clear, relevant, accessible, and appropriately tailored.
• Exercise independent judgment in managing complex projects, assignments, stakeholder feedback, timelines, deliverables, and competing priorities.
• Stay current on adult learning trends, accessibility practices, emerging technologies, learning analytics, and instructional design best practices to support continuous improvement.
• Perform other duties as assigned.
• Travel as needed.

Bachelor's degree in Learning, Instructional Design, Education, Human Resources, or a related discipline and a minimum of four years of relevant work experience required. In lieu of a bachelor's degree, a minimum of seven years of relevant work experience is required.

• Demonstrated knowledge of the ADDIE model, instructional design methodologies, adult learning principles, and effective facilitation practices.
• Experience designing, developing, and delivering instructor-led, virtual, blended, and web-based learning solutions.
• Experience using training technologies to design, develop, and deliver learning content, including eLearning authoring tools, virtual learning platforms, and video production tools.
• Experience supporting LMS activities such as course testing, reporting, completion tracking, assignments, troubleshooting, or training record maintenance.
• Strong written, verbal, and visual communication skills, with the ability to translate complex information into clear, learner-centered materials.
• Strong organizational and project coordination skills, including the ability to manage multiple priorities,…