Clerk-Arbitration

Position:
Clerk-Arbitration

Location:

Bordentown, NJ Duration: 12+ Months contract position with good chances of extension

Job Description:

• Review customer complaints and mechanic reports about vehicle condition.
• Advise customers of Auction policy and the complaint and arbitration process.
• Support the resolution of after-sale problems, such as issues with title, mileage, frame damage, etc.
• Monitor and maintain accurate files for each arbitration case, and interact with Auction sales personnel regarding information on vehicle sales, etc.
• Promote the Auction and its services with customers to gain additional business including, but not limited to, post sale inspections.
• Assist with the review of customer claims to verify that they meet Manheim's National Arbitration policies and any account-specific guidelines.
• Interface with all departments involved in the complaint including the fact finding and investigative phases.
• Assist with the screen and input all qualified vehicles for post-sale inspection.
• Inform buyers and sellers on the process, cost, and timing for completion of all PSI or buyer claims.
• Perform basic data entry into the AS 400 computer system.