Pharmacy Community Health Worker

MAJOR FUNCTION

The primary intended outcomes of creating a new CHW position is to:

• Enroll patients into the BMS hypertension grant by providing or facilitating the provision of BP cuffs to patients.
• Support the Director of Pharmacy, Lead Clinical Pharmacist, and Clinical Pharmacists in managing patient encounters.
• Support the Director of Pharmacy and Lead Clinical Pharmacist in ensuring patients remain compliant with pharmacy-specific Uniform Data System (UDS) measures, such as management with aspirin and cholesterol lowering medications.
• Support the Director of Pharmacy and the Pharmacist in Charge in maintaining a prescription capture rate as determined and approved by the Pharmacy & Therapeutics Committee.
• Support the Director of Pharmacy Services and the Lead Clinical Pharmacist in carrying out new clinical pharmacy initiatives.
• Work alongside the patient navigator with appropriate cross-training to most effectively support all clinical pharmacy services, which includes but is not limited to, scheduling new patient visits, scheduling follow-up visits, and placing appointment reminder calls.

• Primary Role:
  Assist with remote patient monitoring hypertension project (primary manager is Director of Research)
  • Outreach patients for eligibility
  • Assist with enrollment of patients into hypertension project
  • Train patients on proper use of remote patient blood pressure cuffs
  • Coordinate completion of labs
  • Schedule patients for visits with providers and pharmacists
  • Document all patient interactions within the electronic health record
  • Assist with general functions that arise throughout hypertension project
• Secondary Role:
  Assist with management of the pharmacists’ encounters
  • Complete outreach calls to patient
  • Review pharmacist referral details and informed consent with patients
  • Schedule patients for pharmacist visits and remind them of scheduled appointments one day prior to the scheduled appointment
  • Ensure patients are engaged in program and are being seen on a regular basis
  • Encourage use of Henry J. Austin Pharmacy Department and enrollment into the Appointment-Based Model (ABM) and medication compliance packaging program
  • Follow-up with specific tasks for patients identified through UDS reports (e.g. scheduling a patient for onsite BP check, placing obesity order group in chart)
• Secondary Role:
  Assist with Ensuring patients are compliant with pharmacy-related UDS measures
• Tertiary Role:
  • After the Pharm
    
    D or Pharm
    
    D Intern reviews UDS reports to identify patients who are suitable for treatment with UDS-promoted medications, the CHW will complete outreach calls to patients to:
    • Inform patients of the indication for the medication
    • Schedule patients for Pharm
      
      D visits in order to initiate appropriate medications
    • Call patients to inform them about orders for completing labs
  • Assist Henry J. Austin Pharmacy Staff with maintaining the target capture rate as determined and approved by the Pharmacy & Therapeutics Committee to improve medication compliance
    • Contact patients to remind them to pick up their medications
    • Contact patients to sign up for delivery services

• Communicate with contacts in a professional and empathetic manner maintaining emotional and cultural awareness.
• Work with clinical staff of HJAHC.
• Performs other duties and assumes other responsibilities as apparent and/or as assigned by Director of Pharmacy and Lead Clinical Pharmacist. Duties, responsibilities and activities may change or new ones may be assigned at any time with or without notice.

• High school diploma or equivalent required, associates degree preferred, and college degree a plus.
• One year of related experience working in programs with at risk populations and performing outreach is required.
• Experience conducting telephone-based or in-person interviews is preferred.

• Excellent communication, organizational, and critical thinking skills; sound judgment and attention to detail.
• A good knowledge of Microsoft Excel, Word, Outlook, and PowerPoint are pre-requisites for the position.
• Understanding of patient confidentiality and ability to maintain trust with all…