Global Diagnostics Medical Operations Lead

Overview

The Operations Lead for Medical Platforms/Education (MP/E) and Medical Services (MS) reports to the Head of Medical Services and is a key member of the Global Diagnostics Medical Leadership Team. This role drives operational excellence, cross-functional alignment, and strategic execution for MP/E and MS. The position partners with leadership across Zoetis Global Diagnostics to implement medical strategy, improve operational efficiency, and support Global Diagnostics objectives.

• Strategic & Medical Operations Leadership: Partner with MP/E and MS leadership to develop, implement, and monitor long-term medical strategy and operating plans; ensure alignment with Global Diagnostics objectives; analyze industry trends, opportunities, and internal performance metrics to inform decisions and drive continuous improvement; plan and facilitate cross-functional meetings and strategic planning processes; act as a thought leader and advisor on operational issues, risk mitigation, and resource allocation.
• Cross-Functional & Stakeholder
  
  Collaboration:
  
  Facilitate transparent communication across MP/E, MS, and other functions (e.g., Marketing, Sales, Finance, Legal); lead cross-functional project teams for major initiatives; represent MP/E and MS in global forums and decision-making bodies; ensure effective information flow between global and regional teams.
• Operational Excellence & Process Improvement: Oversee budgets, resource planning, and headcount tracking in partnership with MP/E and MS leadership, Finance, and HR; drive continuous process improvement, including SOPs, automation opportunities, and best practices for internal and cross-functional communication and efficiency; manage vendor and contingent worker relationships, contract negotiations, and regulatory compliance; define and track KPIs for quality, service levels, and financial stewardship;
  
  measure impact of medical platforms and education initiatives.
• People Leadership & Organizational Development: Provide direct and matrix leadership to project managers, coordinators, and cross-functional team members; foster a culture of high performance, accountability, psychological safety, and professional development; mentor and develop talent, including succession planning and university partnerships.

• Bachelor s degree required; advanced degrees in business, management, medical/health or life sciences desired. Certification in project management or related fields also desired.
• Minimum 5+ years of progressive experience in the veterinary or animal health industry, including leadership in medical affairs, technical services, or related operational roles.
• Demonstrated experience in strategy development, cross-functional leadership, and operational management in global or matrixed environments.
• Strong understanding of companion animal veterinary medicine preferred; proven ability to lead through influence and drive results in complex, fast-paced environments.
• Advanced project and process management skills (e.g., Asana, Microsoft Project, Smartsheet); exceptional communication, presentation, and interpersonal skills; strong analytical, problem-solving, and business acumen; proficiency in Microsoft Office Suite and ability to learn Zoetis systems.
• Travel willingness and ability to travel domestically and internationally up to 20%.

The base pay ranges vary by location:
Colorado: $126,000 - $181,000;
California, NJ Remote, NY Remote, Washington: $134,000 - $205,000. Benefits include healthcare, dental, retirement savings, paid holidays, vacation, and disability insurance.

Zoetis is a Fortune 500 company and world leader in animal health. We discover, develop, manufacture and market vaccines, medicines, diagnostics and other technologies for companion animals and livestock. We offer competitive healthcare and retirement benefits and programs to support employee well-being.

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