A​/V Support Specialist

A/V Support Specialist – CAI – Trenton, NJ Company Overview

CAI is a global technology services firm with over 8,500 associates worldwide and a yearly revenue of $1 billion+. We have over 40 years of excellence in uniting talent and technology to power the possible for our clients, colleagues, and communities. As a privately held company, we have the freedom and focus to do what is right—whatever it takes. Our tailor‑made solutions create lasting results across the public and commercial sectors, and we are trailblazers in bringing neurodiversity to the enterprise.

We are looking for a motivated A/V Support Specialist ready to take us to the next level! If you have 3+ years' experience working with A/V, a strong understanding of sound dynamics and acoustics, and are looking for your next career move, apply now.

We are looking for an Audio/Video Support Specialist to prepare, operate, support, and maintain audio/video IT equipment during recording sessions or live events. This position will be full‑time onsite in Trenton, NJ and does involve some travel to other offices in NJ.

• Prepare, operate, support, and maintain audio/video IT equipment during recording sessions or live events
• Collaborate with presenters, producers, directors, and other team members to achieve desired sound/video
• Troubleshoot technical issues related to audio, video, and IT equipment
• Travel to alternative work office locations (Newark, Trenton, Cherry Hill regions) may be required based on the event calendar and scheduling

• 3+ years of experience supporting/troubleshooting audio/video productions and live event support including operating video conference room technologies and hybrid meeting support (Zoom, Teams, Skype, GoTo meetings, Webex)
• Strong understanding of sound dynamics and acoustics
• Audio/video production experience in various audio/video technologies and software (Crestron, Extron, Polycom, Adobe, and Camtasia experience a plus)
• Hands‑on, helpdesk experience within the Windows environment
• Experience with virtual conferencing platforms such as Zoom, Teams, Skype, GoTo meetings, Webex, and assisting with the hosting of meetings
• Proven ability to diagnose and troubleshoot both A/V and PC‑related technical issues
• Ability to work with senior management supporting events and cope with a fast‑changing environment
• The ability to work as a team or independently
• The ability to prepare documentation, knowledge transfer, train staff, presenters, and technical staff, etc.
• The ability to document processes and associated materials and support knowledge transfer

• Ability to safely and successfully perform the essential job functions consistent with the ADA and other federal, state, and local standards
• Sedentary work that involves sitting or remaining stationary most of the time with occasional need to move around the office to attend meetings, etc.
• Ability to conduct repetitive tasks on a computer, utilizing a mouse, keyboard, and monitor

If you require a reasonable accommodation in completing this application, interviewing, completing any pre‑employment testing, or otherwise participating in the employment selection process, please direct your inquiries to application.accommodations or .

$28p/h - $32p/h

Benefit packages include medical, dental, and vision insurance, as well as 401(k) retirement account access. Employees in this role may also be entitled to paid sick leave and/or other paid time off as provided by applicable law.

Full time

Onsite

R6779

Mid‑Senior level

Other (Job function);
Professional Services (Industries)