CSM, AI Augmentation Specialist

Employer Industry: Cybersecurity and Application Delivery Solutions

• Salary up to $132,000
• Opportunity for career advancement and growth within the organization
• Hybrid work model combining both remote and in-office flexibility
• Work on innovative AI-driven projects that enhance customer success
• Collaborative and supportive team environment focused on employee development
• Chance to make a significant impact in redefining customer success experiences

• Manage a portfolio of approximately 10 strategic accounts, driving adoption, renewals, and measurable outcomes
• Guide customers through onboarding, deployment, and adoption of application delivery solutions
• Analyze current workflows to identify inefficiencies and opportunities for automation or AI augmentation
• Collaborate with cross-functional teams to align customer needs with strategic initiatives
• Utilize customer data and insights to develop actionable strategies for growth and renewal

• Degree in Data Analytics, AI, or related field required
• 3+ years of experience delivering technology and business outcomes in Customer Success or a related role
• Deep understanding of application delivery technologies such as BIG‑IP, NGINX, and cloud networking platforms
• Proven ability to communicate complex technical concepts clearly and effectively
• Willingness to travel up to 25% within the home region, including occasional out-of-country trips

• Experience with automation frameworks and AI technologies
• Prior experience in a customer-facing role within the technology industry
• Strong problem-solving skills with a proactive and collaborative approach
• Familiarity with CRM systems and customer success metrics
• Resilience under pressure with excellent time management skills

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