Help Desk Specialist

** No C2C, third parties or sponsor ships available for this opportunity**

Our client, located in Trenton, NJ, is seeking a Help Desk Specialist to join their team.

** This position is fully onsite; only candidates who can commute to Trenton, NJ will be considered for this role.**

This is a full-time, 6-month+ position.

Schedule:

Monday through Friday, 8:00AM-4:00PM

Pay Rate: $23/hr.

• Assist internal and external users’ login into systems and provide resource access.
• Provide technical assistance to data processing personnel and end-users on technical problems dealing with operating systems, computers, utilities, hardware, and all related desktop applications.
• Install and maintain supported proprietary desktop software packages and hardware. Monitor systems for errors and work with vendors to upgrade and install software and hardware products.
• Plan, configure, and troubleshoot networked devices including printers, desktops, laptops, scanners, and fobs.
• Support conference room computer equipment, video, and connectivity solutions.
• Provide training on hardware and software products for online meetings and conference calls.
• Maintain accurate and up to date problem tickets, computer hardware and software inventory, documentation, procedures, and run books.
• Utilize KACE Helpdesk System to create, track, and complete help desk trouble tickets.

• 3 years of experience providing help desk and AV support required.
• Ability to work fully onsite in Trenton, NJ required.
• Strong verbal and written communication skills.
• Strong analytical and problem-solving skills.
• Ability to work independently and manage multiple tasks effectively.

Please forward resume for immediate consideration at

If you have any questions, or would like more information, please call our office today at .

Associate

Full-time

Information Technology

Higher Education