Sr UX Researcher

New Jersey

Tennessee

Philadelphia

Full time

R119375

Are you passionate about uncovering customer needs and turning research insights into better product experiences?

Would you enjoy combining user research expertise with hands‑on design support in a government solutions environment?

Lexis Nexis Risk Solutions is the essential partner in the assessment of risk. Within our Government vertical, our solutions assist government agencies and law enforcement to drive insights from complex data sets, improving operation efficiency, increasing program integrity, discovering, and recovering revenue, and making timely and informed decisions to enhance investigations. You can learn more about Lexis Nexis Risk at

The Government Solutions UX team consists of a UX Manager, one full‑time UX professional, and three contractor resources supporting research and design across multiple product portfolios. The team partners with product and technology stakeholders to deliver user‑centered solutions that meet customer and business needs. Team members are expected to contribute to accessibility and compliance initiatives while providing UX design support when needed.

Government Solutions UX is seeking a Sr. UX Researcher to support the Public Safety, Civilian, and Vital Core portfolios. This role provides dedicated user research expertise and contributes hands‑on UX design support when business priorities require additional design capacity.

You will lead research activities, translate findings into actionable product recommendations, and collaborate with design, product, technology, customer success, and sales partners to deliver user‑centered solutions.

• Lead user research activities across Public Safety, Civilian, and Vital Core products.
• Plan and conduct customer interviews, usability studies, field research, journey mapping, and product validation activities.
• Gather, evaluate, and develop a strong understanding of customer use cases, market segments, competitors, and the regulatory environment.
• Translate research findings and data into actionable product recommendations, design improvements, and future research strategies.
• Present research findings and learnings to stakeholders and share insights across the organization.
• Partner closely with UX designers so user feedback and testing inform the design process.
• Create research documentation, analysis outputs, wireframes, workflows, prototypes, and interaction designs when additional design capacity is needed.
• Work with designers to define product structure and layout, iterate on solutions, and test design work with users.
• Partner with Product Management, Engineering, Customer Success, Sales, and technology teams to align solutions with customer and business needs.
• Support customer demonstrations, beta programs, and feedback initiatives.
• Use qualitative and quantitative data, analytics, customer insight, and other sources to establish project metrics, identify evidence gaps, and guide testing strategy.
• Apply research methods appropriately across remote, in‑person, moderated, and unmoderated contexts.
• Use relevant research and analysis tools, including research software such as Full Story, Crazy Egg, and Userlytics.
• Mentor junior researchers where needed and help strengthen research practices and technical skills.
• Contribute to accessibility reviews, testing, remediation recommendations, and compliance documentation associated with customer requests, product certifications, audits, and RFP submissions.
• Support the creation and maintenance of Voluntary Product Accessibility Templates (VPATs) and Accessibility Conformance Reports (ACRs).

• 6-8 years of relevant user research, UX, product design, or related…