Service Desk Lead: Shift Ops, Mentoring & SLA Champion
Listed on 2026-10-16
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IT/Tech
IT Project Manager -
Management
IT Project Manager
ASM Research, An Accenture Federal Services Company, is seeking a Service Desk Lead to supervise daily service desk operations in a fast-paced environment. You will lead shift teams, act as the primary escalation point, ensure SLA adherence, and drive quality improvements in collaboration with the Service Desk Manager.
Strong ITIL knowledge, people leadership, and customer focus are essential for success. You will monitor performance metrics, conduct QA reviews, train staff, and generate shift
The Service Desk Lead:
Shift Ops, Mentoring & SLA Champion role at ASM Research, An Accenture Federal Services Company is now open for applications in Trenton, NJ, United States.
We invite applications for the Service Desk Lead:
Shift Ops, Mentoring & SLA Champion position located in Trenton, NJ, United States.
The following opening is for a Service Desk Lead:
Shift Ops, Mentoring & SLA Champion with ASM Research, An Accenture Federal Services Company.
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