Site Lead

Visit.org is looking for a passionate, high-velocity Site Lead to own and scale our fulfillment and logistics operations. In this role, you will be the operational engine powering regional social impact events.
The Site Lead will take full accountability for facility operations, inventory accuracy, vendor management, and team leadership, translating our mission into seamless, data-driven execution. We are looking for a true builder with an entrepreneurial spirit, an extreme passion for social impact, and the grit to thrive in a fast-paced startup tech environment. If you love optimizing KPIs, building high-performing teams, and turning complex logistics into a science, we want to hear from you.

Please note:
This is an on-location, full-time role based in Northvale, New Jersey, with a competitive salary and health benefits.

There is room for everyone! We empower each other to innovate and create processes that use technology to generate meaningful, lasting change. We enjoy the challenge of finding solutions to problems that are not a way around it but through it. We’re driven by the opportunity to help enterprises and their employees around the world to contribute to their communities.

• You’ll join a movement from the ground floor and a team of purpose-driven people with a strong sense of responsibility, ownership, and pride that we’re building this thing together.
• You’ll combine passion, purpose, and a paycheck Visit.org team members get out of bed every day knowing their work is meaningful and has a tangible impact on individuals and communities around the world.

Visit.org is a women-led Certified B Corporation that designs and delivers full-scale volunteering programs for global companies, with volunteering experiences built with vetted nonprofit partners and rooted in real community needs in 100+ countries and 40+ languages. Trusted by teams at companies like Amazon, Colgate, Paramount, and Cisco, Visit.org acts as an extension of lean CSR teams to run global volunteering that employees love and nonprofits trust.

• Own the warehouse end to end: receiving, inbound QC, staging, kitting and assembly, pick and pack, outbound QC, palletization, and outbound shipping, plus returns processing for reusable assets coming back into stock (inspect, replenish, re-label, and return to inventory).
• Lead the site through ramp up: complete and sign off core SOPs, train the team on each one, and bring the operation to steady state.
• Build and scale the operating process: document SOPs, train, deploy, audit adherence, and improve them as volume and product mix grow.
• Own site safety and housekeeping, including safe equipment use, clear aisles and docks, and incident reporting.
• Run the daily operating rhythm: prioritize the day's work by ship date and deadline risk, set the pick list each morning, make the go/no-go call before label cutoff, hit the carrier pickup window, and move carryover to the top of the next day's list.
• Flag at-risk shipments early to operations leadership and account teams, before a ship date is missed.
• Work the floor. Step into receiving, kitting, pick/pack, or outbound as volume or staffing requires it.
• Own packing standards, including box selection, cushioning and void-fill, labeling, and handling stickers where contents require them. Pack so shipments arrive intact, including boxes that may be reused for onward shipping.
• Audit packing quality and root-cause any damage or client complaint to fix.
• Maintain inventory accuracy across components, raw materials, and finished kits through cycle counts, audits, and system reconciliation.
• Keep shipment data up to date in our systems (ship dates, tracking, status) so the rest of…