Program Director

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* Location:

This position must reside in New Jersey and is contingent on award of contract.
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* What you’ll do:

*** Provide leadership and management of direct and non-direct reports
* Ensure business outcomes and contract goals are defined and met
* Gain knowledge of and understand all aspects of the Client and the contract
* Maintain, understand and effectively communicate Client expectations
* Educate the Client on MTM procedures
* Establish a working relationship with the Client and act as a liaison to ensure their expectations are met and any requests for information are responded to in a timely manner to the satisfaction of the Client and MTM
* Track and maintain department budget in order to meet established financial goal
* Conduct quarterly Town Hall meetings with all levels of staff
* Monitor Client Satisfaction beyond statistical data
* Be available as Client’s key contact for any issues relating to the program
* Maintain a strong working relationship with key Client personnel
* Work with the Client to follow through on service issues, troubleshooting problems and concerns, complaints and education
* Regularly hold and document satisfaction meetings with the Client
* Identify and manage stakeholders’ expectations during all phases of the contract
* Ensure regular interaction with internal departments
* Continuously plan for growth and issue resolution
* Keep abreast of changes to NET program rules, regulations, and policies
* Ensure regular interaction with transportation providers, facilities, and internal departments to ensure safe and quality transportation services are being delivered
* Ensure ongoing collaboration with internal and external partners to ensure effective processes are in place and in line with corporate processes and goals
* Provide development and career guidance to local staff
* Work across all departments to ensure the cost of transportation service delivery is within the budget
* Conduct and process disciplinary actions and terminations as needed
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* What you’ll need:

***** Experience, Education &

Certifications:

**** High School Diploma or G.E.D.
* At least 8 years of experience managing large, profitable operations teams in a multimillion contract environment, 10 years preferred
* Must have at least five (5) years of experience managing complex projects; conducting health care transportation, with experience in its systems and personnel; maintaining a Provider Network; determining the appropriate mode of transport; dispatching an appropriate vehicle to transport Participants; and developing a quality assurance program to ensure access to appropriate transportation based on medical necessity.
* Must possess a Bachelor's degree or have five (5) or more years of actual experience in managing an NEMT program in a senior management position.
* Experience with contract implementation
* Experience establishing and managing all aspects of performance management
* Experience managing complex contracts with SLA’s and government compliance
* Experience managing a large team of both direct and indirect reports
* Experience managing employees at all levels of the organization
* Must possess a valid driver’s license
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* Skills:

**** Strong leadership, mentoring & coaching skills
* Strong conflict management skills
* Strong persuasion and negotiation skills
* Strong decision making skills involving complex data
* Strong and effective communication skills
* Strong business and financial acumen
* Strong analytical and strategic planning skills
* Ability to build and manage a strong team
* Ability understand and communicate Company vision
* Ability to establish and maintain operational structure
* Ability to build and maintain good relationships with community agencies and other critical stakeholders involved in healthcare access issues
* Ability to maintain a high level of confidentiality
* Excellent interpersonal skills and the ability to work with a variety of people and job positions
* Excellent organizational skills with the ability to manage multiple concurrent projects
* Excellent problem solving skills with the ability to anticipate and resolve problems
* Knowledge of managed care, quality improvement, contracting
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