Commercial Insurance Manager – Client Service Operations

About the Role

An independent insurance agency is expanding its New Jersey leadership team with the addition of Commercial Insurance Manager – Client Service Operations
. Leading a team of 15-20 employees in account management and client service roles, your goals focus on employee development, customer service cohesiveness, and ensuring excellent client retention & satisfaction.

You ensure your direct reports successfully accomplish individual and team goals, working seamlessly with other service groups, marketing, and sales.

• Interview, hire, train, and develop client service employees. Explore any and all options for learning and development, from individuals at the earliest stages of their insurance career to seasoned professionals.
• Foster a culture of support, encouragement, and collaboration. Develop and execute individual performance plans, ensuring a high level of job satisfaction while maximizing the efficiency and productivity of each team member.
• Build strong working relationships with other agency groups, streamlining the process for account management, renewal preparation, upselling/cross selling opportunities, and support on critical and complex account issues alongside the producers.

• Previous work experience in account management at a retail insurance agency is critical to provide expertise to the team you’ll manage.
• At least 7+ years of commercial insurance industry experience with 3-5 years of supervisory experience preferred.
• Strong leadership traits. Able to influence teams, mentor and guide other professionals to achieving their goals, and support the agency’s executive team in executing strategic plans.
• Active P&C insurance license is required.