Case Manager; Food Pantry

JOB SUMMARY:

Assists in providing the fundamental aspects of programs or cases and assists in providing client services, including support for families, under close and regular supervision.

• Assists with conducting food pantry services to prevent and resolve client food insecurity.
• Provides information and referral to clients on food pantry services and other social services over the phone or in person.
• Assists with coordinating all food pick-ups and donations.
• Assists in collecting all donations for holiday events.
• Coordinates all foods donated into the site as well as coordinates Mercer Street Friends food pick up.
• Screen potential clients to assess their needs and provide warm referrals to interagency programs and other community social service providers.
• Support case management services for prevention and emergency shelter placements.

OTHER DUTIES: As assigned by the program director

• Basic knowledge and understanding of case management
• Basic computer and software skills and experience
• Complete work with accuracy and meet deadlines
• Communicate effectively, both verbally and in writing; understand and follow directions
• Provide a high level of customer service
• Establish and maintain effective working relationships with clients, families, caregivers, service providers and staff
• Knowledge of community resources is highly desirable

N/A

• Entry level

• Full-time

• Other

• Individual and Family Services