Enterprise Renewal Manager, Public Sector

At UKG, the work you do matters. The code you ship, the decisions you make, and the care you show a customer all add up to real impact. Today, tens of millions of workers start and end their days with our workforce operating platform. Helping people get paid, grow in their careers, and shape the future of their industries. That’s what we do.

We never stop learning. We never stop challenging the norm. We push for better, and we celebrate the wins along the way. Here, you’ll get flexibility that’s real, benefits you can count on, and a team that succeeds together. Because at UKG, your work matters—and so do you.

The Enterprise Renewal Manager is a senior professional responsible for negotiating and structuring renewal contracts for large enterprise customers, managing territories representing $30-50M in annual contract revenue. This role requires sophisticated business judgment and expert-level negotiation skills to navigate complex multi-stakeholder environments, determine optimal contract structures and commercial terms, and develop account strategies that protect and expand revenue while strengthening long-term customer partnerships.

The Renewal Manager operates with significant autonomy to make binding renewal decisions, structure pricing frameworks, and recommend strategic account investments that directly impact enterprise customer retention and territory profitability.

• Manage a diverse customer portfolio with concurrent renewal cycles and varying strategic priorities, maintaining depth of engagement across all accounts
• Lead complex contract negotiations with C-suite and legal representatives at enterprise customers, structuring multi-year agreements that reflect competitive market dynamics while protecting company economics
• Develop sophisticated account strategies that anticipate organizational changes, procurement cycles, and budget constraints within each enterprise customer
• Make independent decisions on renewal terms, pricing structures, volume commitments, and custom contract provisions based on customer financial position, competitive threats, and strategic importance
• Analyze competitive positioning and market conditions within each account to inform negotiation approach, pricing strategy, and long-term deal structure
• Partner across UKG’s cross-functional teams to coordinate renewal strategy and ensure consistent customer messaging

• Own accountability for achieving dollar and unit retention targets through sophisticated account strategy, demonstrating expertise in enterprise customer dynamics and procurement processes
• Navigate complex enterprise procurement environments, managing multiple decision-makers and competing priorities to close renewal negotiations
• In partnership with account team (account manager), identify and structure expansion opportunities (product reach, module adoption, license count) and present business cases to customer stakeholders
• Analyze customer financial performance, organizational changes, and strategic initiatives to assess renewal risk and identify proactive intervention opportunities
• Manage contract economics across large, complex accounts by strategically applying discounts, volume commitments, and implementation support to optimize territory margin while maintaining competitive positioning

• Maintain comprehensive account intelligence, competitive assessments, and negotiation documentation to inform decision-making and provide management visibility into territory strategy
• Build and maintain executive-level relationships with C-suite, procurement, and legal contacts at enterprise customers to understand…