Desktop Engineer L1
Job in
Trenton, Butler County, Ohio, 45067, USA
Listed on 2026-11-02
Listing for:
Iron Systems, Inc
Full Time
position Listed on 2026-11-02
Job specializations:
-
IT/Tech
IT Support, Technical Support, Desktop Support, HelpDesk/Support
Job Description & How to Apply Below
- Experience in providing VIP support and soft skills to handle users.
- Install, configure & troubleshoot desktop & laptop hardware, mobile devices, and associated peripherals and related software.
- Conscious & adhere to information & data security/compliance.
- Perform onsite updates, configuration changes, or software installations and security patches.
- Meet PC refresh targets and OS build PCs for new joiners.
- Meet 100% SLA for Incidents and Service Requests
- Manage, maintain, and protect customers’ physical IT assets.
- Provide technical support and set up during special events such as conferences.
- Provide onsite technical assistance to authorized users.
- Provide technical support for Teams meeting rooms.
- Excellent troubleshooting skills on Desktops, Laptops, Windows operating systems, and hardware issues.
- Experience in Dell Hardware knowledge, basic hardware understanding (Server, Network Devices, Firewall, Cabling etc..) and basic troubleshooting of network issues.
- Excellent listening skills & ability to communicate in English.
- Should be able to travel (Drive down) to nearby customer locations when necessary.
- Coordination with the offshore team and third-party vendors for break-fix.
- Flexibility to work in on-call support for critical issues during weekend/after business hours.
- Participate in weekly/monthly customer meetings and provide activity reports.
- Interest in working in a brewery (Production) environment with personal protective equipment (PPE)
4-6 Years Responsibilities
Role and Responsibilities:
- Experience in providing VIP support and soft skills to handle users.
- Install, configure & troubleshoot desktop & laptop hardware, mobile devices, and associated peripherals and related software.
- Conscious & adhere to information & data security/compliance.
- Perform onsite updates, configuration changes, or software installations and security patches.
- Meet PC refresh targets and OS build PCs for new joiners.
- Meet 100% SLA for Incidents and Service Requests
- Manage, maintain, and protect customers’ physical IT assets.
- Provide technical support and set up during special events such as conferences.
- Provide onsite technical assistance to authorized users.
- Provide technical support for Teams meeting rooms.
- Excellent troubleshooting skills on Desktops, Laptops, Windows operating systems, and hardware issues.
- Experience in Dell Hardware knowledge, basic hardware understanding (Server, Network Devices, Firewall, Cabling etc..) and basic troubleshooting of network issues.
- Excellent listening skills & ability to communicate in English.
- Should be able to travel (Drive down) to nearby customer locations when necessary.
- Coordination with the offshore team and third-party vendors for break-fix.
- Flexibility to work in on-call support for critical issues during weekend/after business hours.
- Participate in weekly/monthly customer meetings and provide activity reports.
- Interest in working in a brewery (Production) environment with personal protective equipment (PPE)
- Good understanding of Incident & request ticket handling
- Service Now or similar ticketing tool.
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