IT Service Manager

Within Program NEXT, we are looking for an IT Service Manager to ensure the stability, performance and continuous improvement of NEXT services, acting as a key interface between Business, IT teams and vendors.
Key responsibilities of the role will include:
Govern Service, Incident, Problem, Change and Major Incident Management processes.
Coordinate operational teams and vendors, ensuring timely issue resolution and service continuity.
Monitor service performance through SLAs, KPIs and service reviews.
Manage escalations and support continuous service improvement initiatives.
Drive Service Now enhancements and operational process improvements.
Support budget monitoring and cost optimization for Run and Change activities.
Collect and consolidate business demands and requirements supporting portfolio management activities.
Manage supplier relationships, contracts and invoicing processes.
Support internal and external audits, ensuring compliance with corporate controls and regulatory requirements.
Monitor remediation plans, corrective actions and process adherence.
Requirements
Our ideal candidate will meet the following requirements:
Experience in IT Service Management and operational governance.
Knowledge of Incident, Problem, Change and Major Incident Management processes.

Experience with Service Now ITSM.
Experience in vendor and contract management.
Knowledge of SLA/KPI monitoring and service reporting.
Experience in budget management and financial tracking.
Knowledge of audit, compliance and operational risk management processes.
Understanding of DORA, ITGC controls and corporate governance requirements.
Familiarity with IFRS
17 and IFRS9 environments.
Strong stakeholder management, communication and problem-solving skills.
Fluent English, written and spoken.

Soft Skills:

Experience in Finance Transformation or Regulatory Reporting programs.
Knowledge of insurance and finance applications.
Experience in multi-country and multi-entity environments.
Familiarity with Project Portfolio Management and demand governance processes.
Experience supporting audits in regulated environments.
Strong negotiation, coordination and continuous improvement mindset.
Stakeholder management and clear communication.
Problem-solving and service-continuity mindset.
Coordination, negotiation and continuous improvement mindset.
We offer employment at the IV - V level with the relevant salary, in accordance with the CCNL ANIA for non-executive employees and the Generali Group Company Agreement.
Gross annual salary ranging between 40K€ and 50K€ gross per year. The final offer will be aligned with the candidate’s professional experience, technical and soft skills relevant to the role, and may include an individual variable component.
Smart working and flexible hours
Corporate welfare system
Meal vouchers
Supplementary health insurance and discounted insurance policies
Well-being initiatives
Training and development
Structured continuous learning paths (technical and managerial)

Career development programs within the Group
Access to learning platforms and internal mobility opportunities, including international
Company Profile
Joining Generali means becoming part of an international Group with a strong heritage and a forward-looking vision, where people are at the center of our sustainable growth strategy.
We foster a responsible, inclusive, and innovation-driven work environment, where everyone can contribute to creating value for customers, society, and the communities in which we operate. We believe that diversity, equity and inclusion are essential to building a stronger culture and driving sustainable growth.
At Generali, you will find opportunities to grow through continuous learning, career development paths, and internal mobility across the Group. We recognize talent and merit, and support flexibility as a key enabler of well-being and a sustainable work-life balance.
Working with us means sharing strong values and taking on meaningful challenges together to build a safer and more sustainable future every day.
As an Equal Opportunity Employer, Generali evaluates all applications based exclusively on objective and gender-neutral criteria, including skills, experience and potential, ensuring fairness and transparency throughout the selection process.

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