Port Operations Manager Europe

GROW YOUR CAREER WITH US At Norwegian Cruise Line Holdings (NCLH), we know our future success depends on our ability to attract and retain the very best talent. Our brands deliver vacations of a lifetime with innovative product offerings, a high level of service and unique guest experiences aboard each vessel and we’re continually seeking applicants who are passionate about hospitality and committed to being their personal best.

As you learn more about our company, we think you will agree that there is no better time than now to become a member of the NCLH family!

JOB SUMMARY Responsible for overseeing and coordinating port operations across assigned European ports to ensure safe, efficient, compliant, and cost-effective port operations. Serves as the primary operational liaison between shipboard leadership, port agents, terminal operators, stevedores, port authorities, government agencies, and shoreside stakeholders to ensure seamless execution of all port calls. The Port Operations Manager – Europe works closely with the Director, Marine Operations – Europe, Regional Vice Presidents of Hotel Operations, shipboard leadership teams, and corporate stakeholders to support operational readiness, guest experience, regulatory compliance, and service delivery throughout the region.

This position is responsible for managing operational performance of contracted port service providers, monitoring port-related expenditures, identifying operational efficiencies, supporting itinerary execution, and ensuring the Company’s operational standards are consistently maintained across all assigned ports.

DUTIES & RESPONSIBILITIES Oversee day-to-day port operations for assigned European ports and destinations, ensuring vessel calls are executed safely, efficiently, and in accordance with Company standards.

Serve as the primary operational point of contact for port agents, terminal operators, stevedores, pilots, tug operators, line handlers, security providers, waste contractors, and other port service vendors.

Ensure all required port services are arranged and delivered in support of approved vessel schedules and operational requirements.

Coordinate operational activities related to embarkation, debarkation, turnaround operations, provisioning, bunkering, waste management, luggage handling, crew logistics, and technical support services.

Oversee and coordinate Logistics and arrange labor and equipment related to planned storing dates and daily ad hoc loading requests coming from various departments.

Monitor port call performance and identify opportunities to improve operational efficiency, guest experience, and cost effectiveness.

Support execution of revised itineraries, emergency schedule changes, weather-related deviations, and operational contingency plans.

Manage operational performance of contracted port agents, terminal operators, stevedores, and service providers to ensure contractual obligations, service levels, and operational standards are achieved.

Conduct regular reviews of vendor performance, operational effectiveness, service quality, and compliance with contractual requirements.

Identify opportunities for operational improvements, service enhancements, and cost savings throughout the regional port network.

Support contract negotiations, renewals, and service agreement evaluations by providing operational expertise and performance assessments.

Maintain strong working relationships with port authorities, government agencies, terminal operators, and strategic business partners throughout the region.

Work closely with the Director, Marine Operations – Europe to ensure port operations support safe vessel movements, navigational requirements, and operational readiness.

Partner with Regional Vice Presidents of Hotel Operations and shipboard leadership teams to ensure port operations support guest experience objectives and hotel operational requirements.

Collaborate with Fleet Operations, Nautical Operations, Security, Environmental Operations, Procurement, Port Services, and other corporate departments on operational initiatives and issue resolution.

Support in preparing the cabin blocking requests for Pilots,…